Operations Manager — Lead, Build, and Grow With Purpose
If you’re wired to see how systems should work, anticipate problems before they surface, and design structure that holds up as an organization grows, this role will make sense to you quickly.
We’re looking for a leader who thinks in cause and effect, values clear authority, and takes responsibility for building processes that produce consistent results. Someone who prefers clarity over chaos, ownership over delegation without accountability, and progress over talk.
This role is built for someone who wants the space to design, refine, and lead — not react.
About the Role
Our home care agency is in a strong growth phase. With over 100 employees and an expanding client base, we need an Operations Manager who can bring order to complexity and help the business scale with intention.
You’ll work directly with ownership to strengthen internal systems, align teams, and ensure operations run predictably. This role carries real responsibility and expects independent decision-making once alignment is established.
The focus is on building structure that lasts — not short-term fixes.
Who This Role Fits Best
You likely identify with the following:
- You naturally think several steps ahead
- You prefer planning, structure, and defined authority
- You are motivated by results, completion, and improvement
- You communicate directly and value factual conversations
- You hold yourself and others to high standards
You don’t need constant feedback.
You want clear goals, trust, and the ability to execute.
What You’ll Be Responsible For
This role centers on ownership and design, not micromanagement.
Your responsibilities include:
- Leading the office team across scheduling, HR, billing, and client coordination
- Designing and maintaining systems that support compliance and efficiency
- Creating clarity around roles, workflows, and accountability
- Identifying operational gaps and implementing structured solutions
- Supporting hiring and onboarding with long-term stability in mind
- Partnering with ownership on planning, priorities, and execution
You won’t be expected to do everything yourself — but you will be accountable for how things work.
What You Bring
- 3+ years of leadership or operations experience, ideally in home care, home health, or a service-driven environment
- Demonstrated ability to manage people and processes simultaneously
- Comfort making decisions and standing behind them
- Experience with scheduling, compliance, and HR systems
- (AxisCare, Home Care Pulse, or similar platforms are a plus)
- A disciplined, structured approach with strong personal accountability
What We Offer
- Competitive compensation aligned with responsibility and impact
- A leadership role with autonomy and trust
- Direct partnership with ownership
- The opportunity to build systems that support people and scale with integrity
Work schedule
- 8 hour shift
- 10 hour shift
- Weekend availability
- Monday to Friday
- On call
- Holidays
- Day shift
- Night shift
- Overtime
Supplemental pay
- Bonus pay
- Other
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401(k)
- 401(k) matching
- Paid training
- Mileage reimbursement
- Other