Home Helpers Home Care
Reports to: Team Development Coordinator
Role Summary
The Team Development Specialist builds and maintains a high-performing caregiving team that delivers exceptional, compassionate in-home care. This role is responsible for recruiting, onboarding, training, and supporting caregivers so they feel confident, prepared, and connected to our mission. Through proactive communication, consistent follow-through, and a hands-on approach to development, the Team Development Specialist ensures our clients receive reliable, high-quality care that supports their safety, independence, and comfort.
Key Responsibilities
Recruitment & Onboarding
In this role, you will behave as a proactive talent champion by:
- Actively posting job openings, screening applications, and adjusting recruitment strategies as needed.
- Managing sponsored job postings and staying within an approved budget.
- Scheduling and conducting behavior-based interviews and making final hiring decisions.
- Leading new-hire orientation with enthusiasm, clarity, and consistency.
- Staying closely connected with new hires throughout their onboarding, ensuring they complete all tasks while helping them feel supported and prepared.
- Communicating staffing needs clearly and regularly with the scheduler and office team.
- Anticipating future staffing demands and ensuring coverage for all client needs.
Training & Development
You will model a growth-minded coaching approach by:
- Training caregivers on new procedures and client-care expectations.
- Tracking required training and ensuring all caregivers remain current.
- Maintaining systems that ensure ongoing, timely, and effective caregiver development.
Performance Management
You will lead with supportive accountability by:
- Identifying skill gaps and coordinating additional training.
- Addressing performance issues promptly and professionally.
- Coaching caregivers to help them improve, grow, and meet quality standards.
Compliance & Quality Assurance
You will show meticulous attention to detail by:
- Ensuring all caregivers follow regulatory and company standards.
- Implementing quality-assurance processes that elevate client care.
- Maintaining accurate, organized employment and training records.
- Ensuring all documentation meets legal and regulatory requirements.
Success Looks Like…
You will know you are successful when:
- Staffing levels consistently meet client needs, allowing for smooth scheduling and reliable service.
- New caregivers confidently handle assignments within 30 days and deliver high-quality care.
- Caregivers feel supported, receive clear feedback, and stay engaged, leading to stronger retention.
- The team communicates openly and collaborates well, strengthening morale and reliability.
- All compliance standards are met or exceeded, protecting our license and upholding our reputation.
- Office communication is timely and clear, contributing to efficient operations and high client satisfaction.
- Employee records are accurate and accessible, supporting compliance and informed decision-making.
Requirements & Expectations
Core Competencies
- Supportive Accountability: Able to set expectations, give constructive feedback, and motivate caregivers in a respectful, encouraging manner.
- Organizational Excellence: Manages multiple processes—recruitment, onboarding, training, and recordkeeping—with accuracy and efficiency.
- Leadership: Demonstrates confidence, clarity, and emotional intelligence in guiding the caregiving team.
Essential Requirements
- Active CNA license
- Proficiency with computers and administrative systems
- Excellent phone and communication skills
- Strong interpersonal abilities and relationship-building skills
- Ability to work both independently and collaboratively
- Commitment to caregiver development and support
Culture Fit
We’re looking for someone who embodies Home Helpers’ core values:
- Professionalism
- Teamwork & Collaboration
- Clear, Honest Communication
- Simplicity & Efficiency
- Positivity & Solution-Focused Thinking
Availability
- Ability to work varying shifts; availability between 7am and 10pm as needed, with most shifts leaning toward later mornings and evenings.
- Participation in the standby rotation to help cover open shifts.
Work schedule
- 8 hour shift
- 10 hour shift
- Weekend availability
- Monday to Friday
- On call
- Holidays
- Day shift
- Night shift
- Overtime
- Other
Supplemental pay
- Bonus pay
- Other
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401(k)
- 401(k) matching
- Referral program
- Paid training
- Mileage reimbursement
- Other