At Chick-fil-A Yucaipa, a Shift Leader in Guest Services isn't just someone who keeps the front of house moving — it's someone who leads it. You set the tone for how every guest is welcomed and served, you make the calls in the moment, and you put your team first so they can do their best work. If you lead by example, take ownership without being asked, and genuinely want to see the people around you grow, we want to meet you.
Our Benefits Include
- A fun work environment where you can positively influence others
- Flexible scheduling (and closed on Sundays)
- Hands-on learning from experienced Operators and Restaurant Leaders
- Intentional growth and development to help you reach your professional goals
- Scholarship opportunities
- Competitive pay
- California Paid Sick Leave
- Shift Meal Allowance
- Insurance options (life, health, dental, vision)
Shift Leader Responsibilities
- Lead and run an entire shift across all five guest services zones — guest experience, safety, speed, accuracy, and cost all fall under you
- Keep your team positioned where they're needed most, even as volume and staffing shift — adjust only when it truly serves the team, not just to get through the moment
- Walk the floor, not the clipboard — see what's actually happening firsthand, every shift
- Give your Supervisor a quick, focused update every hour on how the shift is running
- Rebalance coverage immediately when a scheduled shift is missed, and document it right away
- Keep Guest Services and the kitchen team communicating clearly so every guest is served fast and gets what they ordered
- Train, coach, and develop Zone Leaders and Team Members in real time
- Open and/or close shifts as scheduled
- Watch labor and food cost like it's your own money, not just a number on a report
- Communicate clearly, in writing and in person
Qualifications and Requirements
- A strong work ethic and a "others-first" mentality — you put your team first
- High integrity — you do the right thing even when no one's watching
- A genuine desire to coach and develop others, not just get through the shift
- Comfortable making decisions in the moment and owning the outcome
- Thrives in a fast-paced, high-volume, guest-facing environment
- Strong people skills with a real desire to serve both your guests and your team
- Ability to manage team member behavior and performance issues directly and respectfully
- Comfortable handling cash and keeping a register accurate
- Prior experience as a shift lead, crew lead, supervisor, or team lead is preferred but not required — how you lead matters more than your title history
- Valid Food Handler's Card (support to obtain within 30 days of hire)
If this sounds like you, we want to hear from you. If "others first" isn't naturally how you operate, this probably isn't the right fit for you — and that's okay.
Benefits
- Flexible schedule
- Paid time off
- Paid training