Ziggi's Coffee - Shift Lead
Are you passionate about delivering exceptional service in a fast-paced coffee shop environment? Do you thrive in a role that allows you to lead a team and create a positive customer experience?
We're on the lookout for an individual who can contribute to our vibrant culture and bolster our management team in the role of Shift Lead.
Position Summary:
- The Ziggi's Coffee Shift Lead is responsible for assisting the Management team in leading and overseeing all day-to-day operations of the store and running of the floor. The Shift Lead has a positive attitude, willingness to take initiative, and great communication skills.
- Essential Functions:
- Ensures the Ziggi's "Standards of Service" are always in place -exceptional customer service, excellent drink/food quality, accuracy, consistency, and speed of service.
- Maintains great and consistent communication with staff, managers, and store owner.
- Always lead by example, have strong initiative, and adhere to all Ziggi's Coffee policies and procedures.
- Making sure staff correctly follow all policies and procedures.
- Ensure registers are always stocked and balance change drawer at the end of each shift.
- Train new employees as well as offer continued training, support, and coaching for existing staff members to build their skills.
- Be comfortable making corrections when needed if an employee is not correctly following a process, recipe, or procedure.
- Knowledgeable in all aspects of day-to-day operations.
- Address any customer complaints that may arise in the absence of the General or Assistant Managers, correct the issue, and relay any incidents to their General and Assistant Managers.
- Can delegate the overseeing of the daily checklists and weekly cleaning extras and implementing any additional monthly deep cleaning list and assist with inventory as needed.
- Any other duties, as assigned.
Knowledge, Skills and Abilities:
- Ability to listen well and communicate in a professional and friendly manner.
- Ability to focus on customer satisfaction.
- Ability to practice basic safety procedures with respect to equipment and handling hot beverages.
- Ability to be efficient and organized.
- Ability to build good relationships with customers.
- Ability to maintain a clean work environment.
- Ability to keep supplies replenished to minimize downtime.
- Ability to be enthusiastic and outgoing with a passion for service.
- Ability to gauge customers’ preferences.
- Ability to communicate effectively both verbally and in writing.
- Ability to apply appropriate decision-making within scope of work procedures.
- Ability to establish and maintain effective working relationships with other employees.
- Flexibility in hours worked, including weekends and holidays.
Physical Demands:
- The employee is required to frequently stand, walk, sit, use hands and fingers, reach and lift with arms, climb, stoop, kneel, crouch, or crawl.
- The employee is required to frequently lift up to 30 pounds without assistance.
- Specific vision abilities required by this job include close vision; distance vision; peripheral vision; depth perception; and the ability to adjust focus.
Job Perks:
- Flexible schedule
- Employee discount
- Tips supplements
Don't miss this exciting opportunity to be part of a dynamic team dedicated to serving the finest beverages and food options with speed, authenticity, and convenience. Apply now!
Work schedule
- 8 hour shift
- Weekend availability
- Monday to Friday
- On call
- Holidays
- Day shift
- Other
Supplemental pay
- Tips
Benefits
- Flexible schedule
- Employee discount