Job Relationships
- Responsible to: Community Engagement Coordinator and Employee Experience Executive
- Responsible for: catering team members and delivery drivers
Job Summary
The Catering Lead models Chick-fil-A Jackson’s mission and vision, delivering remarkable guest experiences every time. The Catering Lead is dedicated to serving perfect food for every catering order, safeguarding Chick-fil-A Jackson’s good reputation in the community. They understand their role in achieving the restaurant’s commitment to the Winning Hearts Every Day principles and building community relationships, leading with a servant’s heart and showing genuine CARES to those around them.
At Chick-fil-A Jackson, the Catering Lead takes high ownership of catering operations by prioritizing guests’ satisfaction through order accuracy, on-time deliveries, and exceptional service. Strong verbal and written communication, critical thinking, time management, and organizational skills are essential to demonstrating high-level leadership abilities. This position requires a minimum of 90% of operational focus.
Essential Functions
- Orchestrates and leads all aspects of the Chick-fil-A Jackson catering division to ensure smooth and efficient fulfilment of all catering orders.
- Creates catering advertising materials, ensuring menu information is accurate and pricing is current.
- Solicits catering business through networking and building relationships with local businesses, schools, organizations, and individuals.
- Monitors catering sales goals and maintains inventory of catering supplies.
- Serves as the primary contact for all catering guests, managing inquiries, feedback, and follow-up calls to build guests’ loyalty.
- Arranges on-time deliveries and setups for guests requesting such services.
- Fosters a positive and motivating atmosphere for training catering team members and delivery drivers.
- Maintains a clean and safe environment, ensuring all health and safety standards are met and catering equipment is clean and properly maintained.
Leading Teams
- Develops and coaches catering team members to perform at their best, ensuring alignment with Chick-fil-A Jackson's mission and vision.
- Instructs catering team members on proper packing of TMS bags, boxed lunches, sauces, and paper products.
- Fosters a positive work environment by treating all team members with honor, dignity, and respect.
- Contributes to the culture of CFAJAX by leading with a servant’s heart, while modeling genuine hospitality.
Leading the Operations
- Creates and upholds the vision and standards for Chick-fil-A Jackson’s catering division.
- Stays informed on Corporate changes to brand standards.
- Efficiently communicates and leads execution of all catering orders by creating checklists, managing throughput, ensuring quality food, and maintaining a clean, safe, and organized environment for every order.
- Coordinates with FOH and BOH shift leaders on staffing needs for catering order fulfillments.
- Enters catering orders into the system and collects all payments.
- Oversees food preparation and execution, following time and temperature requirements for all products.
- Educates guests and catering team members about proper holding times.
- Maintains and reinforces food safety principles as outlined by Ecosure and the Jackson County Health Department, coaching and correcting violations in the moment.
- Monitors and manages cleanliness standards, ensuring all catering equipment is clean and accounted for.
- Ensures catering inventory is up-to-date and organized.
- Manages expenses by maintaining awareness of labor and waste while respecting and properly maintaining kitchen equipment.
- Understands and shares key metrics and performance indicators such as Customer Experience Monitor (CEM) scores, sales, speed of service, labor, food cost, positive food cost gap, and retention rate.
- Purposefully plans catering blitzes in the community.
- Sets and tracks goals for outside sales.
- Builds systems to track customer trends.
- Partners with the RMD for promotions and fundraisers.
- Spearheads future ADP’s and Beyond the Restaurant initiatives.
- Nurtures meaningful relationships with community businesses and guests.
- Writes thank you cards for catering guests.
Leading Self and Other Duties as Assigned
- Models Chick-fil-A Jackson’s mission and vision through a commitment to delivering remarkable guest experiences and contributing to Winning Hearts Every Day.
- Takes ownership of personal growth and development as a leader.
- Demonstrates critical thinking, problem-solving skills, and a solution-oriented mindset.
- Maintains professionalism and accountability, setting an example for others in all aspects of the role.
- Attends mandatory training, including in-house workshops and external activities, to support leadership and professional development.
Scoreboard/Individual Results
Top 20% in the Chain
- CEM scores
- Order Accuracy score
- Fast Service score
- Cleanliness score
- Taste score
- Portion Size score
- OSAT score
- Recorded weekly waste
- Positive Food Cost: less than .65%
- Outside sales >5% of total sales
- Sales goals
Our Benefits Include:
- A positive, team-oriented work environment where you can make a meaningful impact
- Flexible scheduling, with Sundays always closed
- Direct learning and mentorship from an experienced Owner-Operator and restaurant leadership team
- Intentional growth and development designed to support your professional goals
- Access to scholarship opportunities
- Competitive pay
- Complimentary shift meals
- Team engagement, celebrations, and outings that build real connection