Be the First Impression. Set the Standard.
At Superior Fence & Rail, every great project starts with a great first conversation. As our Customer Service & Scheduling Coordinator, you’ll be the first point of contact for our customers: setting the tone for a professional, smooth, and trustworthy experience.
This role is perfect for someone who is organized, people-focused, and thrives in a fast-paced environment. You’ll balance customer communication with scheduling and administrative support to help keep our operations running efficiently.
Key Responsibilities
- Answer inbound customer calls with warmth and professionalism
- Schedule sales appointments by coordinating customer availability with sales team calendars
- Ensure efficient routing and clear communication across multiple territories
- Support administrative tasks such as permits and utility locates
- Communicate clearly with customers, sales reps, and internal team members
- Adapt to customer needs and handle conversations with professionalism and care
What Success Looks Like
- Positive, professional first impression for every customer
- Efficient and accurate scheduling with minimal errors
- Strong communication across customers and internal teams
- Smooth coordination that helps jobs move forward without delays
Qualifications
Experience:
- Customer service or call center experience preferred
- Experience in scheduling, coordination, or administrative support is a plus
- Comfortable working in a fast-paced, team-oriented environment
Skills:
- Strong communication and people skills
- Organized and detail-oriented
- Comfortable using technology and learning new systems
- Able to manage multiple tasks and priorities at once
You’ll Thrive in This Role if You:
- Are naturally friendly and easy to talk to
- Stay organized and on top of details
- Communicate clearly and confidently
- Handle busy environments with a calm, positive approach
- Take ownership of your work and follow through
We Live and Lead by Our Core Values
At Superior Fence & Rail, our Core Values guide how we hire, lead, solve problems, and serve our customers. They define what great looks like here.
Our Core Values:
- Radical Honesty & Transparency
- Accountable & Humble
- Empathetic Listener
- Curious & Adaptive
- Resilient Optimism
- Proactive Follow-Through
Work schedule
- Monday to Friday