Catering Manager
Chick-fil-A | Full-Time
Position Overview
The Catering Manager is responsible for leading and growing the restaurant's catering business while delivering exceptional hospitality and outstanding customer experiences. This individual will oversee all aspects of catering operations, including order coordination, food preparation, delivery, customer relationships, and business development.
The ideal candidate is highly organized, dependable, enthusiastic, and passionate about serving others. They will take ownership of the catering department, build strong relationships within the community, and work alongside the restaurant leadership team to achieve operational and sales goals.
Key Responsibilities
Catering Operations & Execution
- Oversee the daily operations of the catering department, ensuring orders are accurate, timely, and presented to Chick-fil-A standards.
- Coordinate catering orders from placement through preparation, packaging, and delivery.
- Manage catering schedules and delivery drivers.
- Ensure catering equipment, supplies, and inventory are properly maintained.
- Monitor food quality, presentation, and accuracy for every catering order.
- Coordinate with kitchen and front-of-house teams to ensure smooth execution.
Sales & Brand Development
- Develop strategies to grow catering sales and increase brand awareness within the community.
- Proactively build relationships with local businesses, schools, churches, organizations, and community leaders.
- Identify opportunities for new catering partnerships and repeat business.
- Follow up with customers to encourage repeat orders and build lasting relationships.
- Track catering sales, customer feedback, and performance goals.
- Represent Chick-fil-A professionally at community events and networking opportunities.
Customer Service & Hospitality
- Deliver exceptional customer service and create memorable catering experiences.
- Communicate with customers regarding orders, special requests, delivery details, and feedback.
- Resolve customer concerns promptly and professionally.
- Ensure every catering interaction reflects Chick-fil-A's commitment to genuine hospitality.
Qualifications & Skills
- Previous leadership, management, catering, hospitality, or food service experience preferred.
- Strong organizational, communication, and time-management skills.
- Excellent customer service and relationship-building abilities.
- Ability to multitask and manage multiple orders and deadlines.
- Strong problem-solving and decision-making skills.
- Comfortable with sales goals, networking, and business development.
- Proficient with basic computer systems, email, and scheduling tools.
- Valid driver's license and reliable transportation if delivery responsibilities are required.
Schedule & Position Details
- Employment Type: Full-Time
- Position: Catering Manager
- Schedule: Flexible availability based on business needs, including occasional evenings and Saturdays.
- Saturday availability is required.
- Compensation: Based on experience and qualifications.
If you are passionate about leadership, hospitality, and growing a business while making a difference in your community, we would love to hear from you!
Work schedule
- Monday to Friday
- Weekend availability
- Holidays
Benefits
- Flexible schedule
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k)
- Referral program
- Employee discount
- Paid training
- Mileage reimbursement
- Other