The Hotel Manager is responsible for overseeing the successful operations of the lodging facility to ensure guest satisfaction and enhance the facility’s reputation among travelers. Their duties include hiring and training employees, managing budgets for items like cleaning supplies, appliances and furniture, and engaging with guests to resolve issues with their rooms.

Duties and Responsibilities

• Greet and register guests
• Inspect the grounds, public areas and guest rooms for appearance and cleanliness
• Ensure company standards for housekeeping, decor and guest services are met
• Answer guest questions about hotel services and policies
• Keep track of the hotel’s financials
• Interview, hire, train and terminate staff
• Monitor staff performance, ensuring the hotel is running well and guests are happy
• Coordinate front-office and back-office activities and resolve any problems

Skills and Qualifications

• Ability to lead a large group
• Attention to detail
• Ability to work in a fast-paced, high-stress environment 
• Excellent written and verbal communication
• Knowledge of all hotel operating procedures
• Critical-thinking and problem-solving skills
• Ability to manage several budgets
• Excellent customer service and interpersonal skills

Requirements 

• Must be at least 18 years old
• Bachelor's Degree preferred
• 2 years hospitality experience preferred