General Manager

Brand Summary

At SafeSplash, we believe swimming is a life skill®. Therefore, we approach each one of our swim lessons with great skill, passion and individual attention. Our curriculum has been developed by a team of world-class swimmers with over 30 years of teaching experience. We have the most up-to-date swimming technique to teach students how to swim the correct way right from the beginning! In addition to teaching water safety to every swimmer, our goal is to teach confidence in the water that will translate to all parts of your swimmer's life. Love working with kids? Want to wear your flip-flops to work? Want to join one of the fastest-growing swim school brand family in the nation? Then we want YOU! We are actively recruiting professional individuals who will help us uphold the best customer experience as possible at our schools across the nation. Join our swim family that gets to enable a lifetime of water safety and opportunity by teaching the joy and skill of swimming! We are invested in helping you be the best you can be in and out of the water!

Job Description

SafeSplash Cool Springs is looking for a highly motivated and experienced candidate to fill the position of Site Manager. This full-time management position is an integral member of our senior management team. We are excited to find someone who is excited about growing with us, is motivated by teaching children the life-changing skill of learning to swim and is directly responsible for working with our staff to instill a culture of excellence as we strive to deliver an exceptional customer service experience. This position reports directly to the Area Manager - West.

General Duties:

·       Perform job responsibilities in a professional, friendly and courteous manner at all times.

·       Lead and manage the SafeSplash staff effectively professionally.

·       Coordinate staff schedules.

·       Ensure staff training is completed in a timely manner.

·       Ensure staff is up-to-date with relevant certifications (lifeguard, CPR/First Aid, etc).

·       Work closely with other management staff to develop and implement continuous process improvements to customer registration, scheduling and billing functions.

·       Hire and onboard new in-water and dry-side staff.

·       Regular facility maintenance to include:

-              Completion of the Certified Pool Operators course (paid for by The Company).

-              Ensuring the pool, the deck area and the pump room remain clean and in good working order.

-              Developing a staffing plan that ensures the lobby and bathrooms remain clean.

·       Delivering high-caliber customer service by:

-              Managing customer registration and class scheduling which includes responding to all customer registrations in a manner that supports SafeSplash’s mission.

-              Following up with clients in a timely manner.

-              Working to develop an efficient schedule that maximizes instructor skills and personality types with that of the client (child).

-              Fostering a positive working environment where staff and customer voices are heard and respected.

-              Manage customer service at the front desk and retail counter.

·       Occasional marketing appearances at sponsored events (or ensuring a capable staff member can attend).

REQUIREMENTS:

·       Exceptional customer service skills

·       Leadership skills and the ability to motivate, supervise and develop staff

·       Strong communication skills (interpersonal and strong telephone presence)

·       Ability to work effectively in a team environment

·       Ability to work any day of the week

·       Strong computer skills

·       Teaching lessons up to 10 hours per week

·       Bachelor’s degree or equivalent

Strongly Preferred:

·       Previous experience with swim instruction

·       Experience working with children and families

·       Knowledge of swimming pool maintenance & operation (Certified Pool Operator or Aquatics Facility Operator)

·       LGI Certification

COMPENSATION AND BENEFITS:

·       SafeSplash® pays at or above market wages, commensurate with experience

·       Quarterly Bonuses tied to performance

·       Paid training in the SafeSplash Curriculum

·       SafeSplash® Brands Curriculum Certification

·       Flexible Hours

·       Free Swim Lessons for immediate family of employees

·       Multiple Career Growth Tracks

Work schedule

• Monday to Friday
• Weekend availability

Benefits

• Health insurance