Front of House Director
Chick-fil-A {{Palm Coast}
Front of House Director
Chick-fil-A Palm Coast
Who We Are
At Chick-fil-A Palm Coast, leadership is about more than managing shifts — it’s about owning outcomes, developing people, and delivering exceptional guest experiences every day.
We are a people-first business committed to creating an oasis for our guests through remarkable service, high-quality food, and a welcoming environment. Our leaders don’t just execute — they set the standard, build teams, and drive results.
Position Overview
The Front of House (FOH) Director is responsible for leading all guest-facing operations and driving performance across service, speed, and hospitality.
This role owns the development of FOH leaders, the execution of daily operations, and the achievement of key business metrics aligned with our 2026 Business Plan.
Position Type
● Full-time (40+ hours/week)
● Overtime as needed based on business demands
● Must be available during peak business times, including Fridays and Saturdays
● Availability to work holidays as required
Compensation & Benefits
● Competitive pay: $20–$25+ per hour (based on experience & leadership level)
● Performance-based bonus opportunities
● Closed every Sunday
● Leadership development & growth opportunities
● Paid ServSafe certification (if needed)
● Employee meal allowance
● 401(k) with company match (eligibility applies)
● Values-driven, high-performance culture
What You’ll Own
Operational Leadership
● Lead and oversee all FOH operations across all dayparts
● Ensure strong shift structure, positioning, and execution
● Maintain a consistent, high-energy, high-accountability environment
Speed of Service (SOS)
● Own performance of Speed of Service to consistently meet or exceed company benchmarks
● Build daily urgency and awareness around speed goals
● Identify gaps and implement real-time solutions
● Ensure alignment between FOH and BOH execution
Guest Experience & Hospitality
● Own FOH contribution to achieve top- tier customer experience rankings within the brand
● Ensure consistent execution of Core 4 and 2nd Mile Service
● Lead guest recovery efforts and elevate service standards
Leadership Development
● Lead, coach, and develop FOH leaders and managers
● Build a strong leadership bench through intentional development
● Hold leaders accountable to performance, standards, and culture
● Partner with Training & Development to execute leadership pathways
Labor & Productivity
● Drive labor performance to meet or exceed profitability goals
● Ensure effective deployment and productivity across all shifts
● Identify inefficiencies and coach leaders to improve
Financial & Business Ownership
● Contribute to achieving at or above profit expectations.
● Understand how FOH decisions impact overall business performance
● Take ownership of results — not just execution
Cross-Functional Leadership
● Partner with BOH Director to ensure seamless operations
● Collaborate with Hospitality, Training, Culture, and Marketing leaders
● Ensure alignment across the entire restaurant
What We’re Looking For
● Proven leadership experience in a high-volume restaurant or hospitality environment
● Experience leading leaders (not just team members)
● Strong operational and business awareness
● Ability to drive results through people and systems
● High level of accountability, urgency, and ownership
● Excellent communication and coaching skills
● Servant-hearted leadership mindset
Our Culture
We’re not just in the chicken business — we’re in the people business.
At Chick-fil-A Palm Coast, we strive to be an oasis for our guests and a place where leaders grow, teams thrive, and excellence is the standard.
Work schedule
- Monday to Friday
- Weekend availability
- 8 hour shift
- Night shift
- Day shift
- Holidays
Benefits
- 401(k) matching
- Employee discount
- Health insurance
- Paid time off
- Dental insurance
- Vision insurance
- Life insurance