About Timberline Ace Hardware
Timberline Ace is a second generation family owned business. We have 6 locations- Telluride, Norwood, Aspen, Carbondale, Battlement Mesa, and Clifton. We are a very community driven, family oriented business. We truly want to give every customer the best shopping experience when they step in our stores. Not only do we want our customers to have a great experience, but we focus hard on making sure our employees know how valued and appreciated they are. We believe our unique culture is a big part of what makes Timberline Ace so special. We have Core Values that our team lives by.
Build a Positive Environment
Respect Each Other
Effectively Communicate
Adapt to Change
Take Initiative
Help Everyone
Enjoy What You Do
We are looking for driven assistant manager who is happy to share their knowledge and eager to learn anything and everything about landscaping, hardware, paint, plumbing, electrical and other DYI projects. Previous hardware experience is a plus but not a requirement as we provide training.
Employees are eligible for an Employee discount upon hire, because let's be honest, there's just too many cool products Ace offers not to buy anything, and our employees are also some of our best customers. We also offer flexible hours, Health insurance, dental & vision, and 401k.
General Summary
We are seeking a driven individual who can build and develop a great customer service and sales oriented team while achieving retail sales targets. This person needs to be customer service driven and have the ability to nurture a dynamic team where employees want to learn and grow. This individual must possess a sense of urgency to accomplish store goals, and work with Store Manager to ensure customers and employees are thriving in a high performance, customer service culture. Must be flexible in work days and hours including holidays, weekends, and various working shifts for 40 - 50 hours a week.
Essential Duties & Responsibilities
Include the following. Other duties may be assigned.
Customer Service:
• Provide a positive representation of Timberline Ace Hardware.
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
• Possess a friendly outgoing demeanor; work well with customers as well as associates.
• Ensure all pages and calls are answered promptly, courteously and effectively.
• Handle customer complaints that are sent to a member of management.
• Possess strong product knowledge and knowledge of store layout and location of products.
• Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.
Store Operations
- Responsible for opening and closing
- Assist in creating a positive, professional and safe work environment.
- Assist with receiving, checking in and stocking of merchandise throughout the store.
- Assist with maintaining back stock levels.
- Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock rooms, bathrooms and outdoor merchandise area.
- Assist with merchandise resets through the store.
- Provide assistance to Department Specialists, i.e. price changes, special orders.
- Ensure signage is current throughout the store.
- Communicate any merchandising, cost control or sales idea to Store Manager or GM.
- Be professional in appearance and actions.
- Employee coaching
- Uphold Timberline standards
- Perform all other duties as assigned.
Other Essential Requirements
Must be friendly and able to work well with others, must be able to work weekends.
Education/Training
High School or GED equivalent/or previous retail and or customer service experience. Prefer experience in any trades field such as construction, landscape, electrical, etc.
Experience
Retail and management experience preferred.
Physical Demands
Standing, walking, lifting and carrying up to 60lbs unassisted. Must be able to climb ladders and stairs.
Notice to Applicant about this Employer: You are applying for a job with an independently owned and operated cooperative member of Ace Hardware Corporation, who owns and operates this Ace Hardware retail store location. Ace Hardware Corporation is not the employer for this position. The independent store owner alone is responsible for and independently makes all decisions concerning employment related matters, including hiring, firing, discipline, supervision, staffing and scheduling. Ace Hardware Corporation will not receive a copy of any applications submitted for this position, does not control interviews and/or hiring decisions, and has no control over or responsibility for the employment policies and practices of the independent store owner. If hired, the independent store owner will be your only employer. The Ace Hardware trademarks, logos and designs are owned by Ace Hardware Corporation and used by independent store owners under a license from Ace Hardware Corporation
Benefits
- Paid time off
- Health insurance
- Employee discount
- 401(k)
- Other