Full job description

Are you a highly skilled and motivated individual looking for a dynamic role in the Sales, Retail & Customer Support industry? Do you have a passion for building relationships with guests and delivering exceptional experiences? If so, we have an exciting opportunity for you as a Catering Sales Director at Chick-fil-A!

About Chick-fil-A:

Working at a Chick-fil-A® restaurant is more than a job – it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Position Type:

Part-time (exceptions on benefits will apply)

Overall Responsibilities:

As a Catering Sales Director (CSD), responsibilities include:

• Identifying catering opportunities and following up on potential catering guests through phone calls and visits.
• Leveraging established corporate partnerships and relationships to drive catering sales.
• Making sales and securing agreements with catering customers.
• Confirming orders on the day of the event.
• Ensuring Team Members deliver a remarkable pickup and/or delivery guest experience.
• Following up with guests for feedback and to inquire about their recent experience.
• Ensuring Team Members are properly trained using Pathway.
• Adding value to catered events by providing a Cow mascot appearance, offering the Chick-fil-A tent for outdoor special events, and decorating with Mini Plush Cows, branded mints, and balloons.
• Creating and managing a database of catering customers.

In-Restaurant Responsibilities:

• Work closely with operations and kitchen staff to ensure the restaurant has all the necessary food and paper goods for upcoming catering orders.
• Ensure the catering equipment and area in the restaurant are clean and organized.
• Create and maintain documentation for all restaurant catering procedures.
• Develop a training program for new Team Leaders and Team Members involved in catering.
• Continuously evaluate customer experiences and communicate operational improvement ideas to the Operator.

In-Community Responsibilities:

• Build relationships with local community members and serve as an ambassador for the Chick-fil-A brand.
• Maintain and grow existing catering relationships by surprising guests at work with their favorite Chick-fil-A menu items and sending handwritten thank-you notes.
• Distribute marketing materials to potential catering customers to increase awareness of Chick-fil-A Catering.

Skills and Qualities:

• Proven self-starter with strong leadership skills.
• Passionate about building relationships with guests.
• Strong organizational, planning, and project management skills.
• Ability to keep accurate records and documentation of sales.
• Excellent communication skills.
• Detail-oriented and observant.
• Ability to multitask, delegate authority when appropriate, and make decisions quickly.
• Resilient – able to handle setbacks.

Benefits:

• Flexible schedule to accommodate work-life balance.
• Comprehensive health, dental, and vision insurance available for full-time.
• Employee discount meals
• Paid sick leave

If you are ready to join a fun-loving and enthusiastic team, apply now and become a part of the Chick-fil-A family!

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.