A Front of House Manager is one who consistently demonstrates our core values, embraces the Chick-fil-A culture, and has a servant’s heart. They have a passion for people and serving others, have strong character, always take initiative and work with a sense of urgency. Our Front of House Managers are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Front of the House Manager’s two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Front of House Managers lead by example and set the tone that others will follow.
Position Type:
- Full-time and Part-time
Our Benefits Include:
- A fun work environment where you can positively influence others
- Flexible scheduling (and closed on Sundays)
- Learning first-hand from an experienced Operator and Senior Restaurant Leaders
- Intentional growth and development to help you reach your professional goals
- Scholarship opportunities
- Competitive pay
Front of House Lead Responsibilities:
- Create a high-energy atmosphere for our team, modeling a sense of urgency without making our guests feel rushed.
- Lead by example, setting the standard for doing things the Chick-fil-A way.
- Ensure fellow Shift Leaders and Managers are set up for success by completing all required tasks and leaving no unresolved issues for the next shift.
- Complete post shift walk-through for cleanliness, stocking, and overall preparation for the following shift.
- Collaborate with other Shift Leaders and Managers on best practices and areas of opportunity to ensure business growth and smooth operation.
- Monitor product quality to ensure that guests receive the best product through each and every transaction.
- Manage money to ensure all cash is accounted, and settled appropriately on inform
- Ensure consistency of quality, SAFE and brand standards
- Optimize guest experiences by ensuring that speed and accuracy are held in high regard without rushing guests.
- Maintain a clean restaurant that is conducive to remarkable experiences.
- Ensure strategic placement of team members to ensure optimal guest experience at all times.
- Work with team members to properly steward restaurant equipment.
- Communicate equipment repair needs to proper channels
- Effectively manage productivity throughout each shift.
- Monitor and reduce waste through proactive coaching and by setting the example.
- Ensure each team member understands what is required of them and has the resources needed to accomplish what is required of them.
- Position team members correctly to execute restaurant goals.
- Coach and encourage team members in order to foster growth.
- Communicate daily with fellow shift leaders to convey any necessary information and ensure shift changes are executed seamlessly.
- Ensure that table touch-ins are executed by our team every 15 minutes.
- Check restrooms every 30 minutes and refresh after peak periods.
- Check/maintain restaurant exterior every 60 minutes.
Qualifications and Requirements:
- Work 30+ hours a week
- Understand the expectation of Chick-fil-A customer service standards and operational excellence.
- 1+ years of leadership experience
- Goal-oriented and tech-savvy
- Great communicator both in handling difficult situations and a diverse team
- Mature, dependable and results-oriented
- Very detailed oriented & keenly observant
- Demonstrate leadership attributes
- Strategic Thinker & aims to achieve results
- Self-starter, creative and flexible
- Unquestionable integrity and represents Chick-fil-A well
- Passionate about building relationships with guests and team members
- Servant spirit with strong sense of stewardship
- Positive attitude & role model
- Responsive to team’s needs
- Takes initiative
- Works to serve others
- Motivated to grow and to learn
- Maintains performance under high-pressure, competition and adversity
- Great verbal communicator
- Outgoing/friendly/patient
- Desire for ongoing training/education
- Detailed & keenly observant
- Passion for procedural discipline
Most Chick-fil-A® Restaurants are operated by independent franchised business owners
who make all their own employment decisions and are responsible for their own
content and policies.
