Job Summary:
This position is based at a location with a growing Outdoor Power Equipment (OPE) department. As the department continues to expand, the primary responsibility of this role will be serving as an OPE Service Technician. The ideal candidate will also be willing to assist with the Parts & Rental Departments, as business needs require. During this growth period, time allocated between service and rental responsibilities may vary based on operational demands. The long-term objective is for this role to transition into a full-time OPE Service Technician position as department growth and service demand continue to increase.
As part of our OPE Service Technician team, you would be responsible for diagnosing, repairing, and maintaining small engine equipment including lawn mowers, chainsaws, trimmers, blowers, and generators. This requires mechanical aptitude, attention to detail, and the ability to safely operate tools and equipment while providing timely and accurate service.
When assisting the Parts & Rental Departments, you are responsible for assisting customers with outdoor power equipment, replacement parts, and rental equipment. This focus requires strong customer service skills, basic mechanical knowledge or a willingness to learn, and the ability to use store and vendor systems to look up parts, process orders, and support rental transactions.
OPE Service Technicians/Parts & Rental Department Associates help maintain a clean, organized, and customer-ready environment, while following store safety procedures.
Essential Functions:
- Diagnose mechanical and electrical issues on small engine equipment using testing tools and visual inspection
- Perform routine maintenance such as oil changes, blade sharpening, spark plug replacement, and carburetor cleaning
- Repair or replace defective parts including engines, fuel systems, ignition systems, and electrical components
- Operate hand and power tools (wrenches, impact tools, diagnostic equipment) to complete repairs
- Test equipment after repair to ensure proper operation and safety compliance
- Document service work, parts used, and labor time accurately in service records
- Maintain a clean, organized, and safe working area
- Assist customers with outdoor power equipment including lawn mowers, trimmers, chainsaws, blowers, pressure washers, generators, and related accessories
- Recommend equipment, parts, and accessories based on customer needs, equipment model numbers, intended use, and budget
- Look up and sell replacement parts using model numbers, parts diagrams, vendor systems, and store resources
- Process special orders and communicate parts availability, pricing, and order status to customers
- Support rental equipment check-outs and returns, including paperwork, payments, deposits, and equipment inspections
- Explain basic operation, safety guidelines, rental terms, and return expectations for rental equipment
- Inspection of rental equipment upon return from a rental
- Answer phone calls and assist customers with equipment, parts, service, and rental questions
- Clean, organize, stock, and maintain outdoor power equipment, parts, displays, and rental areas
- Use point-of-sale systems, computers, vendor look-up tools, and store resources to assist customers accurately
- Follow store procedures and assist other departments as needed
Physical Requirements:
- Frequently lift and carry equipment and parts weighing up to 50 lbs; occasionally lift up to 75 lbs with assistance
- Stand for extended periods (6-8 hours per shift) while performing repairs
- Perform repetitive motions such as bending, kneeling, crouching, and reaching while stocking, organizing, or assisting customers
- Use hands for fine manipulation of small parts and tools continuously throughout the shift, as well as handling merchandise, operating computers, processing transactions, and looking up parts information
- Ability to safely move (pushing, pulling, lifting) equipment (e.g., lawn mowers, generators) across shop floor or outdoor surfaces, with assistance when needed
- Ability to work in awkward positions (e.g., low or confined spaces) when accessing equipment components
Work Environment:
- Work performed in a repair shop, retail sales floor, parts counter, rental department, and outdoor settings with exposure to varying weather conditions
- Exposure to noise from running engines and power tools (hearing protection may be required)
- Exposure to fumes, gasoline, oils, and cleaning solvents (use of PPE, such as a mask, may be required)
- Potential hazards including sharp objects, moving mechanical parts, and hot engine components
- Use of store provided personal protective equipment (PPE)
Training:
- Location of initial training will include the need to travel to our Auburn, AL location and will continue onsite in Montgomery after the initial training is complete. Travel for training at a site other than the Montgomery location would be reimbursed at the federal mileage reimbursement rate
- Completion of online training modules provided by equipment manufacturers will be required
- Some company paid in-person training classes will be required once initial online training is complete. Continuation of in-person training and online training to stay up-to-date with new equipment, procedures, and requirements is expected
Work schedule
- Monday to Friday
- Weekend availability
Benefits
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- 401(k)
- 401(k) matching
- Employee discount
- Mileage reimbursement
- Paid training