Position Overview:
We are seeking a knowledgeable and service-driven Associate with experience in plumbing, electrical, HVAC, and hardware. In this role, you’ll combine your technical background with exceptional customer service to help customers find the right products and solutions for their projects. You’ll support store operations, assist in project-based problem-solving, and help elevate our in-store expertise. The associate should adapt to the company’s needs while embracing Kabelin Hardware’s core values in your work and interactions.
Essential Duties and Responsibilities
• Fully embrace and live out Kabelin Hardware’s Core Values: HELPING
Helpful | Excellence | Learning | Positivity | Integrity | New Ideas | Growth
• Be an Energy Giver—encouraging a supportive, helpful, and respectful team environment.
• Deliver outstanding service using the WOW process:
o What can I help you find?
o Offer everything they need.
o Warm thank you.
• Use your expertise in plumbing, electrical, HVAC, and hardware to guide customers through product selection, project advice, and troubleshooting.
• Assist customers in locating hard-to-find parts or specialty items, both in-store and online at acehardware.com.
• Maintain department-specific displays and signage to ensure key items are easy to find and shelves are fully stocked.
• Ensure a clean, safe, and organized workspace for both customers and associates.
• Assist in product receiving and inventory organization, especially within technical categories.
• Answer phones and help customers with project or product-related inquiries.
• Stay current on store promotions, seasonal products, and vendor training in plumbing, electrical, HVAC, and hardware.
• As needed, provide accurate and efficient service at the register to ensure a convenient shopping experience.
• Participate in daily huddles to align with the team on goals and updates.
• Promote the Ace Rewards program and other loyalty initiatives.
• Report safety issues, suspicious activity, or store concerns promptly to management.
Compensation & Schedule
• $11 - $13 / hour
• Great employee discount program.
o Health, Dental, and Vision Insurance* FT Associate
o Paid Time Off & Holiday Pay (on certain holidays)* FT Associate
o Retirement Plan with Company Match* FT Associate
• The ability to work every other weekend is required.
• At Kabelin’s, we strive to offer consistent weekly schedules whenever possible.
Minimum Qualifications
• High school diploma or GED required.
• Experience in plumbing, electrical, HVAC, or hardware is strongly preferred.
• Ability to stand and walk for extended periods of time.
• Ability to lift and carry merchandise throughout the store.
• Comfortable bending, reaching, and performing general retail floor duties.
Skills/Knowledge
• Customer-first mindset with a genuine desire to help others.
• Ability to translate technical knowledge into understandable advice for customers.
• Strong communication and teamwork skills.
• Familiarity with retail POS systems and willingness to learn new software.
• Detail-oriented and organized, especially in handling tools, parts, and inventory.
• Ability to adapt to changing needs and perform multiple roles when necessary.
• Flexible schedule availability, including weekends and evenings.
***Job responsibilities may
change based on the needs of the business.
