LOCATION LEADER
Location: New Braunfels, Texas
Seasonal
About Rockin’ R:
Rockin' R Tubing' Outfitters, is Gruene and New Braunfels best outfitter located on the Comal and Guadalupe Rivers in Texas that provides a fun day on the river while focusing on safety and keeping the river as clean as possible. Rockin' Ris a dynamic and growing outdoor recreational business that specializes in providing exceptional outdoor experiences.
As Rockin' R team-members we bring our whole selves to work every day. We embrace the notion that our unique perspectives fuel innovation and enable us to best serve our customers, vendors, and each other on the team. We believe in freedom and truly enjoying what we do, bringing responsibility and self accountability to our every day.
Who We’re Looking For:
The Location Leader is responsible for the day-to-day leadership, ensuring safe operations, exceptional guest experiences, and a strong team culture. This role leads, trains, and mentors guiding staff while modeling integrity, professionalism, and a consistently positive attitude. The Location Leader serves as the face of the company on-site, balancing operational excellence with memorable, high-quality river adventures for every guest.
What You’ll Be Doing:
- Deliver hospitality and provide a memorable experience to all guests and team members alike
- Communicate correctly and clearly with all customers and staff.
- Provide clear expectations of team members through thorough training
- Contribute to a positive, guest-focused team culture
- Maintain knowledge of outdoor offerings, events, and promotions
- Collaborate with staff to ensure a seamless and memorable guest experience
- Resolve guests issues with patience and empathy
- Gather customer feedback and recommend service improvements
- Organize chaos on a global scale.
- Oversee training and development of team members in your area of responsibility
- Leadership development of key team members and operations interns
- Other duties and projects as assigned by the Business Leader
What You’ll Bring to the Table:
- Strong comprehension skills with the ability to understand and clearly address customer and staff questions and concerns.
- Adaptable, organized, and able to manage multiple priorities in a fast-paced environment
- Positive attitude, high integrity, and professionalism
- Proven ability to train, mentor, and set clear expectations for team members
- Customer-service focused with strong problem-solving skills
- Ability to work collaboratively and lead by example
- Complete all required training and certifications
Work schedule
- Holidays
- Day shift
- Other
- Weekend availability