A Department Director is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Department Directors are responsible for leading Shift Supervisors and taking an overall ownership of their department's function. They ensure Operational Excellence and 2nd Mile Service is occurring daily. Department Directors manage their department's staffing and scheduling. They are responsible for the training and development of their team. Finally, they lead by example and set the tone that others will follow.
Position Type:
- Full-time
Our Benefits Include:
- A fast-paced and fun work environment where you can positively influence others
- Ability to create your own schedule, and closed on Sundays
- Free food while working
- Learning first-hand from an experienced Operator
- Intentional growth and leadership development to help you reach your professional goals
- Scholarship opportunities
- Medical benefits (with employer contribution) becoming available in 2025
- Retirement plan options (qualification requirements apply)
- Competitive pay
Department Director Responsibilities:
- Leading with ownership in a high-volume, fast-paced Restaurant
- Manage team's availability and create schedule
- When needed, lead shifts, including placement of team members and running breaks
- Oversee department training
- Ensure proper management of inventory and food cost
- Strong understanding of money management and involvement in financial return goals
- Strong communication skills, both written and spoken
Qualifications and Requirements:
- Smile
- Create and Maintain Eye Contact
- Speak Enthusiastically
- Make Emotional Connections with Guests
- Reliable transportation
- Ability to work in a fast-paced environment
- Strong people skills with a desire to serve Team Members and guests
- Strong commitment to superior customer service
- Ability to manage Team Member behavioral and performance issues and hold team members accountable to expected results
- Ability to work in a team environment with shared ownership and responsibility of restaurant goals and values
- Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.
Most Chick-fil-A® Restaurants are operated by independent franchised business owners
who make all their own employment decisions and are responsible for their own
content and policies.
