At Chick-fil-A Palmdale, our mission is to be Locked-In to Excellence to Win Hearts Every Day.
We're looking for a highly organized, resourceful, and people-oriented Restaurant Administrator to support our Operator, leadership team, and daily business operations.
This is an exciting opportunity for someone who enjoys variety, takes initiative, and thrives in a fast-paced environment. From coordinating projects and managing communications to supporting our restaurant team, you'll play an important role in helping our business run smoothly.
We're not simply looking for someone who can complete a to-do list. We want a proactive problem-solver who takes ownership of responsibilities, follows through on commitments, and continually looks for ways to make our systems and processes better.
Role Responsibilities
Administrative & Business Support
- Manage restaurant emails, phone calls, voicemail, mail, and general correspondence.
- Organize invoices, supplier payments, receipts, expense reports, and administrative records.
- Support payroll administration, documentation, and other routine business processes.
- Coordinate purchasing, uniform orders, office supplies, and other restaurant resources.
- Assist with tracking department budgets, expenses, and purchasing activity.
- Research vendors, compare pricing, and coordinate products or services needed for the restaurant.
- Maintain organized digital files, documents, and administrative systems.
- Help maintain a clean, organized, and professional office environment.
Operator & Leadership Support
- Manage and coordinate the Operator's business calendar, restaurant calendar, appointments, and meetings.
- Support selected business and personal administrative needs of the Operator, including occasional errands.
- Create and organize documents, presentations, spreadsheets, meeting agendas, reports, and online forms.
- Prepare meeting spaces, coordinate materials, take meeting notes, and distribute follow-up reports and action items.
- Assist department leaders with projects, deadlines, and administrative needs.
- Coordinate pickups, deliveries, and other business-related errands.
- Execute special projects assigned by the Operator and restaurant leadership.
Guest & Team Support
- Respond professionally to guest questions, concerns, and feedback through phone, email, and restaurant communication platforms.
- Coordinate guest recovery efforts and follow up to ensure concerns are addressed.
- Support team member appreciation, birthdays, celebrations, and other team care initiatives.
- Communicate effectively with team members and leaders across multiple departments and shifts.
Restaurant Operations
This is a hybrid administrative and restaurant operations position. Depending on business needs, up to 50% of scheduled working hours may be spent supporting restaurant operations.
Operational responsibilities may include:
- Taking guest orders and processing transactions.
- Serving meals and assisting guests.
- Preparing food and supporting kitchen operations.
- Cleaning, restocking, and maintaining restaurant facilities.
- Supporting front-of-house and back-of-house teams wherever needed.
All candidates must be willing to learn and actively participate in restaurant operations. This position is not exclusively an office-based role, and operational responsibilities are an essential part of the job.
What We're Looking For
Skills & Qualifications
- Strong organizational skills with excellent attention to detail.
- Proficiency with Google Workspace, including Docs, Sheets, Slides, Gmail, Calendar, and Forms.
- Comfort using Microsoft Office, Canva, AI tools, online research tools, and other digital platforms, or the ability to learn them quickly.
- Strong written and verbal communication skills.
- Confidence working with numbers, invoices, budgets, and financial records.
- Ability to manage multiple tasks and projects while prioritizing effectively.
- Strong time management skills and the ability to work independently with minimal supervision.
- Ability to remain composed, professional, and productive under pressure.
- A friendly, outgoing personality and a genuine enjoyment of working with people.
- Ability to collaborate with multiple leaders, navigate competing priorities, and communicate across departments.
- Resourcefulness, creativity, and a willingness to recommend improvements to existing processes.
- Previous administrative, office management, or executive support experience is preferred but not required.
Character & Professionalism
Because this position supports the Operator and restaurant leadership, the Restaurant Administrator will have access to confidential business, financial, and team member information.
We are looking for someone who demonstrates:
- Integrity and discretion: Handles confidential information responsibly and respects the privacy of others.
- Trustworthiness: Can be relied upon to manage sensitive information, responsibilities, and commitments.
- Professionalism: Communicates respectfully, exercises sound judgment, and maintains appropriate boundaries.
- Accountability: Takes ownership of work, meets deadlines, and follows through without constant reminders.
- Initiative: Identifies needs, solves problems, and looks for opportunities to improve.
- Teamwork: Willingly supports others and contributes to a positive, respectful workplace.
- Gossiping, inappropriate sharing of confidential information, and misuse of sensitive business or team member information are not tolerated.
Schedule & Availability
- Approximately 25–35 hours per week, with additional hours possible based on business needs.
- General availability between 7:00 AM and 5:00 PM.
- Availability to work at least one evening per week (M-Th), potentially until 8:00 PM.
- Open availability on Fridays and Saturdays.
- Flexibility to support occasional meetings, events, or special projects outside the typical schedule.
Schedules and hours may vary based on restaurant and administrative needs.
Work schedule
- Weekend availability