Care Coordination Specialist
Choice Home Health – Monterey, California
Position Summary
At Choice Home Health, Families Serving Families is more than a slogan—it's the foundation of everything we do. As a Care Coordination Specialist, you will play a critical role in ensuring patients and families experience a seamless transition into home health services.
Serving as a key member of the patient access and care coordination team, you will help facilitate timely admissions, support exceptional patient experiences, and ensure referral partners receive responsive, high-quality service.
This position is responsible for managing referral intake activities, verifying patient information, coordinating with internal teams, and maintaining strong relationships with referral partners to support timely and efficient patient admissions.
Key Responsibilities
- Coordinate referral intake activities to support timely patient admissions and continuity of care.
- Maintain accurate documentation and data entry within agency systems and electronic medical records.
- Communicate effectively with patients, families, referral partners, and internal team members regarding admission status and next steps.Receive, review, and process incoming referrals from hospitals, physicians, skilled nursing facilities, case managers, and other referral sources.
- Verify referral information for completeness, including patient demographics, physician orders, diagnoses, insurance information, and required documentation.
- Collaborate with authorization, billing, and clinical teams to ensure all necessary approvals and documentation are obtained prior to admission.
- Serve as a liaison between referral sources, sales, clinical operations, and leadership to facilitate smooth patient transitions.
- Maintain positive and professional relationships with referral partners through responsive communication and exceptional customer service.
- Monitor referral status and communicate updates to appropriate stakeholders.
- Ensure compliance with all federal, state, payer, and agency requirements related to patient intake and admissions.
- Assist in identifying process improvement opportunities that enhance referral conversion, patient experience, and operational efficiency.
- Provide regular updates to agency leadership regarding referral trends, challenges, and opportunities.
Qualifications
- Experience with Homecare Homebase (HCHB) or similar electronic medical record systems preferred.
- Previous experience in Home Health Intake, Patient Access, Care Coordination, Admissions, or a related healthcare role preferred.
- Minimum of one (1) year of experience in healthcare administration, patient intake, care coordination, admissions, or a related healthcare setting preferred.
- Knowledge of home health regulations, insurance verification, authorization processes, and referral management preferred.
- Strong organizational skills with the ability to prioritize multiple tasks in a fast-paced environment.
- Excellent verbal and written communication skills.
- Strong customer service orientation with a commitment to creating positive experiences for patients, families, referral sources, and team members.
- Proficiency in Microsoft Office applications and healthcare software systems.
- Ability to work collaboratively across departments and maintain confidentiality of patient information.
- Typing proficiency of at least 45 words per minute preferred.
Benefits
(Available to Full-Time Employees)
- Medical, Dental, and Vision Insurance
- Life Insurance
- Short-Term and Long-Term Disability Coverage
- Paid Time Off and Paid Holidays
- Continuing Education and Professional Development Opportunities
- Employee Referral Bonus Program
Why Choice Home Health?
Families Serving Families
We understand that inviting someone into your home to provide care is a deeply personal decision. That's why we approach every patient, family member, referral partner, and team member with compassion, respect, and a commitment to excellence.
Our employees are the heart of our organization. We are dedicated to fostering a supportive, collaborative environment where team members feel valued, empowered, and inspired to make a difference every day.
What We Offer
- A culture built on compassion, respect, and service
- Supportive leadership and collaborative teams
- Opportunities for professional growth and advancement
- Continuing education and development opportunities
- The opportunity to positively impact patients and families throughout our community
About Choice Home Health
Choice Home Health is a leading provider of home health services dedicated to helping patients achieve their highest level of independence and well-being in the comfort of their own homes. We deliver compassionate, patient-centered care that focuses on dignity, quality, and clinical excellence. Our team is committed to building meaningful relationships with the patients and families we serve while creating an exceptional experience for our employees and referral partners alike.
Choice Home Health is proud to be an Equal Opportunity Employer. We are committed to fair and equitable employment practices and provide market-competitive compensation based on qualifications, experience, skills, and other business-related factors.
Work schedule
- Day shift
Benefits
- Flexible schedule
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Referral program
- Employee discount
- Paid training
- Mileage reimbursement