Are you self motivated and looking for more than just a paycheck? If that’s you keep reading. It’s more than a bakery. It's more than retail. At Crumbl Cookies on Staten Island, we are cultivating an experience with customers and crew that builds and lifts others while developing your own business oriented managerial mindset. Crumbl offers cookies in a way that can’t be found anywhere else. With a weekly rotating menu, open concepts kitchens, and a famously recognizable pink box, Crumbl is revolutionizing the gourmet dessert experience.

Do you want to be part of the fastest-growing cookie franchise in the country? We are seeking a talented Manager who wants to grow with us!

As a Manager, you will play a very important role in operating the store daily. You will be responsible for maintaining fast, friendly customer experience; keeping a clean organized kitchen; ensuring continuous flow of high-quality cookies, making sure that Bakers and Crew are well trained and provide great customer service. Managers spend much of their time working in the kitchen as a team ensuring all crew members have assigned duties and all tasks are completed on time. At Crumbl, we have a strong culture of teamwork, growth, and family. If this interests you, please keep reading and apply today!

Role

• Be present and work on the floor with the crew (this will be roughly 90% of where your time will be spent).
• The Manager needs to be fully capable of running the store in its entirety with or without the presence of the Director of Operations and implement workflow procedures based on direction from the company’s Director of Operations
• Address employee questions and concerns
• Handle back-of-the-house work such as training, interviewing, ordering, scheduling, and communicating with partner vendors
• Regularly coordinate and communicate with the Director of Operations

Anticipated Hours

• Days: Monday through Saturday
• Weekly hours: 40 hours a week
• Shifts to potentially be available for: Morning, Day, and Night

Pay

• $50,000/yr

Benefits

• Employee Discount
• Off Every Sunday
• Flexible schedule
• Early close on certain holidays

Experience

• At least 3 years in restaurant/food industry leadership/management (Required)

Certifications

• ServSafe Food Handlers Certification (Required)
• Valid Driver's License (Preferred)

Physical Requirements

• Ability to lift packages between 10-55 lbs
• Ability to be on your feet for the entire shift
• Climb a ladder

Corporate Uniform

• Crumbl shirts and hat (required to be worn at each shift) will be provided
• Black pants
• Black sneakers
• No jewelry

Software (knowledge preferred but not required, will train)

• Proprietary software (Crumbl platform)
• Apple products (Apple TV, iPads)
• When I Work
• Slack

Specific Job Responsibilities

• Taking ownership of all operational aspects
• Training all roles including crew members, bakers, and shift leads
• Knowing your team well enough to identify the employees who may want further training to advance to the next level/role
• Maintaining set standards such as cleanliness and quality control
• Creating work schedules and addressing any schedule gaps
• Calculating healthy labor cost
• Managing new applications, interviewing, and hiring new employees
• Sharing and enforcing state and corporate policies and rules
• Addressing and documenting any employee disputes and infractions
• Interacting with customers and resolving any service issues
• Stepping into various roles when the store needs help such as baker, delivery, restocking