Back of House ("Heart of House”) Manager — Lead the Heart of Our Restaurant
At Chick-fil-A Kennewick, the Back of House (BOH) Manager role is more than just a job — it’s an opportunity to lead, grow, and make an impact! You’ll work directly for an independent Owner/Operator and be part of a leadership team that’s deeply invested in your growth. In this role, you’ll gain leadership experience that goes far beyond serving great food in a friendly environment. You’ll lead a team that provides exceptional dining experiences and ensures every guest receives signature Chick-fil-A service and food. Your primary focus will be leading our kitchen operations — including food preparation, breading, fryers, dishwashing, walk-in freezer, walk-in cooler, break room, and back office.
Position Type:
- Full-time (40 hours per week)
Compensation:
- $24–$27 per hour
Our Benefits Include:
- Competitive pay
- Scholarship opportunities
- Team parties and outings
- Flexible scheduling (and always closed on Sundays!)
- A fun, positive work environment where you can influence others
- Learn first-hand from an experienced Operator and restaurant leaders
- Intentional growth and development to help you reach your goals
- Leadership development and career advancement opportunities
Bilingual (English/ Spanish) skills are a plus!
We value clear communication across our diverse team.
What You’ll Be Doing:
Leadership & Team Development:
- Lead, coach, and care for our BOH team — helping them grow in skill and confidence.
- This role will be responsible for leading and running shifts regularly.
- Assist in hiring and onboarding new team members.
- Set clear goals for the team, work toward them together, and celebrate wins!
- Provide ongoing coaching and feedback, fostering growth at every level.
- Lead team meetings with Shift Leaders and Team Leaders.
- Represent the BOH at leadership meetings.
- Build a positive, encouraging culture where people love to work.
- Ensure fair and consistent accountability across the team.
Operational Excellence:
- Schedule shifts for assigned team members.
- Confirm checklists and daily procedures are completed to standard.
- Maintain a clean, organized, and safe kitchen environment.
- Manage inventory, submit and receive orders for truck, bread, and produce.
- Assist with catering operations.
- Assess current systems and implement improvements.
- Handle opening/closing responsibilities and ensure all tasks are completed.
- Monitor and report maintenance issues promptly.
- Support and ensure team adherence to Chick-fil-A food safety and quality standards.
Kitchen Responsibilities (Leading by Example!):
- Prepare, cook, and assemble craveable, safe food quickly and accurately.
- Inspire the team to prioritize food safety and show care through quality.
- Be knowledgeable of all kitchen stations: fries, breading, food prep, dishwashing.
- Keep the kitchen clean and orderly at all times.
- Stock kitchen inventory as needed.
- Work safely around kitchen equipment.
- Lead by example in following Chick-fil-A rules and dress code.
What We’re Looking For:
- Experience in kitchen operations or culinary leadership preferred.
- A natural leader who loves helping others succeed.
- Excellent communicator who can give clear direction and encouragement.
- Passionate about food quality, safety, and guest experience.
- Calm under pressure and thrives in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Positive, team-oriented, adaptable, and dependable.
- Servant-hearted and ready to lead by example.
- Ability to lift and carry 20–30 lbs.
- Ability to stand for long periods of time.
- Bilingual preferred (English/Spanish) — to better serve our diverse team!
Benefits
- Flexible schedule
- Paid time off
- Health insurance
- Paid training
- Employee discount