Back of House Shift Leader — Be the Pulse of the Kitchen
At Chick-fil-A Kennewick, we know that great service starts behind the scenes. As a Back of House (BOH) Shift Leader, you’ll guide our kitchen team through each shift with clarity, care, and confidence. You’ll be responsible for leading the team in real time — ensuring top-tier food quality, clean and safe operations, and a positive, encouraging atmosphere. This is a hands-on leadership role for someone ready to coach, support, and keep the kitchen running smoothly If you're looking for a growth-minded team that values leadership and integrity — we’d love to meet you.
What You’ll Be Doing:
Shift Leadership & Team Development
- Lead and supervise the kitchen team throughout each shift.
- Delegate tasks effectively and manage workflow for efficiency.
- Offer real-time coaching, direction, and feedback to help team members succeed.
- Address performance issues with care and professionalism.
- Promote a positive, team-oriented culture where everyone feels valued.
- Identify and encourage future leaders within the team.
Operational Excellence
- Ensure every food item meets Chick-fil-A’s quality and presentation standards.
- Oversee kitchen safety, sanitation, and cleanliness throughout the shift.
- Be hands-on and knowledgeable in all kitchen stations (breading, prep, fryers, dishwashing).
- Support inventory checks and report any supply issues or equipment concerns.
- Collaborate with Front of House Shift Leaders to maintain smooth, timely service.
Guest Experience Support
- Ensure quick, accurate, and safe food preparation during all meal periods.
- Help minimize guest wait times through efficient kitchen operations.
- Support the team in resolving any food-related guest concerns.
- Encourage a sense of purpose and pride in preparing food that brings joy.
Financial Stewardship
- Minimize waste through smart prep levels and portioning.
- Implement efficient practices that maintain quality and speed.
- Identify small improvements that can make a big impact on operations and costs.
- Ensure proper use and maintenance of equipment to prevent unnecessary expenses.
Qualifications & Skills:
- Previous leadership experience in a fast-paced kitchen or quick-service restaurant preferred.
- Strong knowledge of food prep, kitchen flow, and safety standards.
- Clear communicator who can coach, correct, and encourage effectively.
- Dependable, team-first mindset with a passion for helping others succeed.
- Positive, servant-hearted, and calm under pressure.
- Excellent problem-solving and multitasking skills.
- Bilingual (English/Spanish) is a strong plus!
Availability Requirements:
- Must be available to work peak hours, including early mornings, evenings, or Saturdays.
- Flexible scheduling is available, but team needs may vary week to week.
Our Benefits Include:
- Competitive pay
- Scholarship opportunities
- Team parties and outings
- Flexible scheduling
- Closed on Sundays!
- A fun and positive work environment where you can influence others
- Learn directly from an experienced Operator and leadership team
- Intentional growth and development to help you reach your professional goals
- Opportunities for advancement as we grow
- Paid time off
- Health insurance
- Employee discount
- Paid training
At Chick-fil-A Kennewick, we’re building more than just a team — we’re building leaders.
If you’re ready to take the next step in your career and lead with purpose, we invite you to apply today.
Benefits
- Flexible schedule
- Paid time off
- Health insurance
- Employee discount
- Paid training