Being the first impression at our establishment it is critical. Our host/hostesses must be friendly, outgoing, courteous, well dressed, well-spoken and calm under pressure.
Requirements
- Maintains positive guest relations, including greeting guests with eye contact and a smile and wishing guests a fond farewell as guests depart, and offers excellent service to ensure a memorable guest experience
- Utilizes guests’ name throughout interaction, if known.
- Resolves guest complaints, ensuring guest satisfaction
- Seats guests, following proper rotation and accommodating all guest requests when possible
- Oversees daily restaurant reservations and pre-assigning seating
- Maintains a comprehensive knowledge of the restaurant’s sequence of service to assess table turns and accurately quote wait times and book reservations
- Oversees daily restaurant reservations using the reservation book and/or Table Management system(s), and manages the wait list to ensure seat times are timely and accurate (Open Table)
- Communicates with restaurant management regarding special orders, cake orders, and special requests
- Sets up Host Person station with necessary supplies, maintains cleanliness at all times, and answers restaurant telephone courteously and efficiently. Shuts down podium, and forwards phones to voice-loop at end of shift
- Maintains complete knowledge of scheduled daily activities and in-house groups, daily house count, table/seat/station numbers, proper table set ups, room capacity, hours of operation, price range, and dress code of the restaurant
- Maintains a comprehensive knowledge of menu and guest offerings, and accurately answers guest questions regarding all aspects of the restaurant
- Recognizes repeat and VIP customers, and anticipates their needs to provide an excellent guest experience
- Presents menus, and extends congenialities (non-alcohol and alcohol beverages), according to guidelines
- Must have excellent attendance and punctuality
- Uphold the integrity of the Joe Vicari Restaurant Group by demonstrating ethical behaviors