As an Executive Housekeeper, responsibilities include overall cleanliness of assigned rooms/suites and reporting maintenance deficiencies to maintain rooms/suites in compliance with standards. Performs cleaning duties and inspection of all guest areas and back of house. Consistently offers professional, friendly, and engaging service. Responds timely to guests’ special requests for miscellaneous items like cribs, cots, extra towels, etc. Follows departmental policies and procedures. Follows all safety and sanitation policies.
Supportive Functions
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the requirements of the company.
• Provide customer service to guests (internally/externally), including information about hotel services, activities, and local attractions
• Promote team member loyalty and empowerment
• Communicate and coordinate with Engineering/Property Operations the repair and maintenance program as related to guestrooms and public areas
• Quarterly linen inventory
Other Duties
Assimilate into Paramount Hospitality Management (PHM) culture through understanding, supporting and participating in all elements of orientation and training. Demonstrate working knowledge of the service standards. Regular attendance in conformance with company standards is essential to the successful performance of this position. The Housekeeping Supervisor will work closely with the Executive Housekeeper & General Manager when making decisions in the housekeeping department, especially when the need for discipline arises and when required to make any type of large purchases.
Physical Requirements
- Sitting
- Walking/Standing
- Climbing Stairs
- Crouching/Bending/Stooping
- Reaching/Grasping
- Pushing/pulling
- Near Vision
- Far Vision
- Hearing
- Talking
- Smelling
- Lifting/Carrying
Safety Requirements
OSHA laws require the use of the following Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety:
• Latex and / or rubber gloves
• Safety glasses
• Closed toe and heel shoes with rubber soles
Team members will be trained in the proper use and care of assigned PPE. The hotel provides the required PPE.
It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly to your Manager.
Exposures: In this job, you will be exposed to cleaning chemicals, vibrations, humidity, cold, heat, dust, and noise
Organizational Relationships
This position reports directly to the General Manager & Executive Housekeeper. Room Attendants, House Attendants (Housemen), and Laundry Attendants report directly to this position on the days of supervising.
Specific Job Knowledge, Skill & Ability
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation:
- Read, write and speak English
- fluently; knowledge of other languages, especially Spanish, is a plus
Work schedule
- Monday to Friday
- Weekend availability
Supplemental pay
- Bonus pay
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k)
- 401(k) matching
- Disability insurance
- Employee discount