Job Title: Director of Foodservice
Reports To: VP of Food Service
FLSA Status: Salary Exempt
Role Type: Full-Time
Work Location: Corporate Headquarters – North Charleston, SC
Working Hours: Regular hours are Monday through Friday 9:00 am – 5:00 pm
Company Summary: Refuel Operating Company, LLC (“Refuel”) is a fast-growing convenience store and fuel operator dedicated to providing great service, fresh food, and a welcoming experience for every guest. Backed by strong growth and a people-first culture, Refuel offers team members the opportunity to build rewarding careers in a supportive environment that values integrity, teamwork, and community. Whether in our stores, offices, or field operations, we empower employees to grow with us, contribute to our success, and make a positive impact in the communities we serve.
Job Summary: The Director of Food Service is responsible for the full ownership and performance of Refuel’s foodservice business. This role is accountable for driving sales, profitability, product quality, and operational execution across all locations. The Director must bring strong, hands-on experience in food service operations, procurement, and financial management, with the ability to translate strategy into execution at the store level.
This is not a maintenance role. This position requires a self-starter who can operate with urgency in a fast-paced, high-growth environment, identify gaps quickly, and pivot strategies as needed to deliver results.
Job Duties and Responsibilities:
Operational Leadership & Execution
• Own end-to-end performance of the foodservice program, including in-store execution, product quality, speed of service, and customer experience.
• Lead the rollout, implementation, and ongoing optimization of foodservice programs across all stores.
• Partner directly with Operations to ensure standards are clearly defined, trained, and consistently executed.
• Conduct regular field visits to validate execution, identify gaps, and drive accountability.
• Support new store openings, remodels, and brand conversions from a food service standpoint.
Financial Ownership & Accountability
• Own and deliver against key financial metrics including sales, margin, food cost, labor impact, and overall profitability.
• Build, manage, and adjust pricing strategies to protect margin while remaining competitive.
• Analyze P&L performance, identify trends, and take corrective action quickly.
• Develop and execute cost control initiatives across sourcing, waste reduction, and operational efficiencies.
• Partner with Finance and Executive Leadership on forecasting, budgeting, and long-term growth planning.
Procurement & Vendor Management
• Lead all procurement strategies for food service, including sourcing, cost negotiations, and contract management.
• Own vendor relationships and hold partners accountable to service levels, quality, pricing, and supply continuity.
• Identify and onboard new suppliers as needed to support growth and margin improvement.
• Resolve supply chain disruptions quickly and effectively with minimal impact to stores.
Product Strategy & Innovation
• Drive menu development, product innovation, and category expansion based on customer demand and market trends.
• Use sales data, customer insights, and competitive analysis to refine offerings and improve performance.
• Ensure all products meet food safety, labeling, and regulatory requirements.
• Continuously evaluate product mix to maximize profitability and simplify operations.
Cross-Functional Leadership
• Work closely with Marketing, Operations, Finance, Supply Chain, and Training to align on priorities and execution.
• Lead communication and rollout plans for new programs, ensuring clarity at all levels of the organization.
• Support training initiatives to ensure store teams are equipped to execute foodservice programs successfully.
Delivery & Off-Premise Growth
• Own and grow third-party delivery platforms and off-premise sales channels.
• Ensure menu optimization, pricing, and execution support profitability in delivery channels.
Compliance & Risk Management
• Ensure compliance with all food safety regulations, health standards, and company policies.
• Stay current on industry regulations and proactively implement necessary changes.
• Adhere to the Company’s established policies and procedures as outlined in the Employee Handbook.
• This description reflects management’s assignment of essential functions: it does not prescribe all tasks that may be assigned.
Knowledge, Skills, and Abilities: An ideal candidate will have experience with or understanding of:
• Ability to operate independently, prioritize effectively, and execute without constant direction.
• Comfortable working in a fast-paced, high-demand environment where priorities shift quickly.
• Willingness to be hands-on in the field and directly involved in solving operational challenges.
• Strong analytical skills with the ability to turn data into actionable decisions.
• Clear, direct communicator who can influence across all levels of the organization.
Education and Experience: An ideal candidate will have the following education and experience:
• Bachelor’s degree in Business, Hospitality, or related field.
• 7+ years of progressive experience in foodservice operations, including leadership responsibility.
• Experience in convenience retail or QSR environments.
• Background in multi-unit operations, category management, or foodservice leadership roles.
• Proven experience leading foodservice operations at scale (multi-unit, convenience retail, QSR, or similar environment).
• Strong background in procurement, vendor negotiations, and cost management.
• Demonstrated ownership of financial performance, including P&L management and margin improvement.
Working environment and physical requirements:
• Must be able to lift 50 pounds at times and work in both office and store environments.
Travel:
• Must be able to travel up to 50%.
At-Will Employment: This position is at-will, which means that either the employee or the Company may terminate employment at any time, with or without advance notice, and with or without cause.
EEO Statement: Refuel is an equal opportunity employer to all applicants and team members. Refuel does not unlawfully discriminate on the basis of race, color, creed, religion, gender (including pregnancy, childbirth or related medical conditions), national origin, ancestry, age, physical or mental disability, medical condition including genetic characteristics, or any information based on genetic background, family-care status, veteran status, marital status, sexual orientation, gender identity or gender expression where a person’s gender-related appearance and behavior may not be stereotypically associated with the person’s assigned sex at birth, or any other consideration made unlawful by federal, state, or local laws. The job duties, responsibilities, requirements, and aspects stated in this job description are not meant to be exhaustive. Additional job duties not listed here may be required. Further, the Company may change or add the job duties, responsibilities, requirements, and aspects listed here at any time in its sole and final discretion.
Version Date: 4/17/2026
#WSSCORP