Job Title: Krystal Crew Member
Reports To: Manager
FLSA Status: Non-Exempt Hourly
Role Type: Full-time or Part-time
Working Hours: This position requires flexible availability, including evenings, weekends, and some holidays. Weekly hours will vary depending on business needs.
Company Summary: Refuel Operating Company, LLC (“Refuel”) is a fast-growing convenience store and fuel operator dedicated to providing great service, fresh food, and a welcoming experience for every guest. Backed by strong growth and a people-first culture, Refuel offers team members the opportunity to build rewarding careers in a supportive environment that values integrity, teamwork, and community. Whether in our stores, offices, or field operations, we empower employees to grow with us, contribute to our success, and make a positive impact in the communities we serve.
Job Summary: The Crew Member delivers a high-quality guest experience by preparing and serving food in a clean, safe, and efficient environment while demonstrating Krystal’s Core Values. This role focuses on product quality, cleanliness, teamwork, and providing “WOW” hospitality to every guest.
Company Perks: Competitive pay rate with a raise after 90 days, Daily Pay access, discounted gas, free drinks & food discounts, 401K, referral bonuses, & so much more!
Job Duties and Responsibilities:
- Prepare food products according to approved Krystal procedures, specifications, and quality standards
- Adhere to approved food holding times, temperatures, and safe food-handling practices
- Package food using approved Krystal containers, lids, and bags
- Deliver “WOW” hospitality through friendly, attentive, and enthusiastic guest service
- Maintain proper uniform and professional appearance at all times
- Follow all approved cash-handling and security procedures
- Communicate positively with guests, teammates, and managers
- Accept coaching and work collaboratively as part of a team
- Maintain cleanliness and sanitation of food prep areas, equipment, and utensils
- Ensure lobby, front counter, drive-thru, kitchen, storage areas, restrooms, and exterior areas remain clean and organized
- Perform additional duties as assigned to support restaurant operations
Knowledge, Skills, and Abilities:
An ideal candidate will have experience with or understanding of:
- Basic understanding of food safety and sanitation.
- Good customer service and communication skills.
- Ability to learn and follow company procedures.
- Ability to work efficiently in a fast-paced environment.
- Strong time management and organizational skills.
- Team-oriented with a positive, professional attitude.
- Ability to handle multiple tasks and adapt to changing priorities.
Education and Experience:
An ideal candidate will have the following education and experience:
- Previous retail, food service, or customer service experience.
- On-the-job training is provided for all new team members.
Working environment and physical requirements:
- Must be 16 years or older to apply
- Must be able to stand during the entire work shift.
- Must be able to work in a cooler at a temperature of 35 degrees for up to 30 minutes.
- Must be able to lift 50 lbs.
- Must be able to tolerate gas fumes and cleaning products.
- Must be able to climb a ladder to clean windows.
Travel: Must be able to travel up to 10%
At-Will Employment: This position is at-will, which means that either the employee or the Company may terminate employment at any time, with or without advance notice, and with or without cause.
EEO Statement: Refuel is an equal opportunity employment employer to all applicants and team members. Refuel does not unlawfully discriminate on the basis of race, color, creed, religion, gender (including pregnancy, childbirth or related medical conditions), national origin, ancestry, age, physical or mental disability, medical condition including genetic characteristics, or any information based on genetic background, family-care status, veteran status, marital status, sexual orientation, gender identity or gender expression where a person’s gender-related appearance and behavior may not be stereotypically associated with the person’s assigned sex at birth, or any other consideration made unlawful by federal, state, or local laws.
The job duties, responsibilities, requirements, and aspects stated in this job description are not meant to be exhaustive. Additional job duties not listed here may be required. Further, the Company may change or add the job duties, responsibilities, requirements, and aspects listed here at any time in its sole and final discretion.
Version Date: 12/20/2025