Essential Duties and Responsibilities
- Ability to safely load, unload and move products in an efficient manner and in the customer's best interest.
- Communicates with customers via phone to schedule deliveries and delivers the merchandise with care.
- May use the Ace delivery smartphone application to facilitate the delivery process.
- Perform daily pre- and post-trip safety inspections on all equipment and follow up with any deficits with the Store Manager.
- Communicate with the store management as needed and follow instructions as required including but not limited to: change in route, special requests and/or equipment problems.
- Demonstrate excellent customer service to our customers, and co-workers.
- Maintain a clean working environment while keeping the vehicle free from debris.
- Maintain knowledge of geography and demographics of the assigned area as well as contact persons at each store location.
- Follow all company fuel card policies and procedures to ensure proper and authorized usage.
- Operate a box van, pickup truck or other assigned vehicle in a safe and courteous manner while observing all state and local driving laws as well as company policies and procedures.
- Input or retrieve data from store provided computers as needed.
- Maintain timely, accurate deliveries while ensuring exceptional customer service and representing TNT Ace Hardware professionally at every customer interaction.
- Report all accidents, vehicle damage, or customer concerns immediately.
- Ensure delivered merchandise is accurate and in saleable condition.
- Assist with store operations including assembly, loading assistance, customer carry-outs, or other duties as assigned during non-delivery periods.
- Maintain professional appearance and represent TNT Ace Hardware positively while in uniform and on customer property.
Required Knowledge, Skills and Abilities
- Must be trustworthy and possess a high level of integrity
- Ability to work additional or flexible hours including weekends as requested or required.
- Must be able to persevere through tasks and challenges.
- Possess good time management and problem-solving skills.
- Must be Team and Customer Focused.
- Forklift/pallet jack certification preferred
- Assembly experience preferred
- Knowledge of large-item deliveries (grills, power equipment, building materials)
- Basic problem-solving during customer site deliveries
- Good verbal and written communication skills.
- Ability to prioritize and multitask.
- Basic computer knowledge skills preferred.
- Safely navigate driving conditions in adverse weather, and navigate the assigned driving area in an efficient manner for package delivery
- Work independently as well as a team member.
- Possess a valid in-state driver license with an acceptable driving record in accordance with company’s insurance carrier’s standards
Physical Requirement:
- Frequently lift 50+ pounds with assistance or equipment when necessary.
- Sit for extended periods of time and to bend, twist, squat in order to climb in and out of the truck.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate occasionally works near moving mechanical parts. The associate may work near outside weather conditions. The noise level in the work environment is usually moderate.
Work schedule
- Day shift
- Weekend availability
Benefits
- Flexible schedule
- Employee discount