Job Description:
We are looking for a highly organized and service-driven Head Hostess to oversee the reception area and manage guest flow within the restaurant. The ideal candidate will lead the hostess team, control reservations, optimize seating strategies, and ensure a seamless and welcoming guest experience from arrival to table assignment.
Requirements:
- Minimum of 2–3 years of experience in hostess, reception, or customer service roles
- Previous leadership or supervisory experience preferred
- Strong knowledge of reservation systems (OpenTable or similar)
- Excellent communication and guest service skills
- Ability to manage high-volume environments and multitask effectively
- Strong organizational and problem-solving skills
- Professional appearance and demeanor
- Basic understanding of restaurant operations and service flow
Responsibilities:
- Guest Reception: Greet and welcome guests promptly, ensuring a positive first impression and managing initial guest interactions professionally.
- Reservation Management: Manage all reservations through OpenTable or equivalent system, including confirmations, modifications, and walk-in coordination.
- Seating & Flow Control: Strategically assign tables based on service flow, server load, and kitchen capacity to maintain operational balance.
- Waitlist Management: Control wait times accurately and communicate expectations clearly to guests.
- Team Leadership: Supervise, train, and schedule hostess staff, ensuring adherence to service standards and protocols.
- Guest Experience Oversight: Handle guest concerns at the reception level and escalate issues when necessary.
- Coordination with Service Team: Maintain constant communication with captains, servers, and management to ensure smooth operations.
- Event & Group Coordination: Assist in organizing large reservations and special events, ensuring proper planning and execution.
- Reporting: Track daily covers, wait times, cancellations, and no-shows, providing insights for operational improvements.
- Workstation Maintenance: Ensure reception area is clean, organized, and fully operational always
Skills/ Attitudes:
- Customer Service Excellence: Ability to create a warm, professional first impression and ensure every guest feels welcomed and valued.
- Attention to Detail: Ensure accuracy in reservations, seating arrangements, and guest preferences.
- Leadership: Ability to guide, train, and supervise the hostess team while maintaining service standards.
- Communication: Maintain clear and constant communication with service staff, kitchen, and management.
- Adaptability: Ability to handle pressure, manage wait times, and resolve guest concerns effectively..
Work schedule
- Weekend availability
- Monday to Friday
Supplemental pay
- Bonus pay
- Tips
Benefits
- Paid training