Chick-fil-A: Urgent Hiring for a Dynamic Training Director!
Are you looking for a supportive and collaborative work environment where you can thrive? Do you want to be part of a team that values leadership and personal growth? At Chick-fil-A, we offer an incredible opportunity for you to develop your skills while making a positive impact in your community.
The Training Director is a critical member of the restaurant's leadership team, responsible for the recruitment, onboarding, training, and development of all restaurant Team Members. This leader will support the operations team to uphold Chick-fil-A's standards of operational excellence and deliver "Remarkable" service. The Training Director is responsible for the restaurant's training systems, ensuring every team member is equipped to succeed while embodying the core values and culture of the brand.
Key Responsibilities:
Training & Development Strategy:
- Oversee the entire training process, from initial onboarding for new hires to continuous development for existing team members.
- Ensure all training is aligned with Chick-fil-A's core values and "Operational Excellence" standards.
- Utilize and manage Chick-fil-A's official training resources and platforms (e.g., Pathway) to provide consistent and effective training.
Team Leadership & Coaching:
- Act as a role model and mentor on shifts and upholding the highest standards of hospitality and operational excellence.
- Manage the Certified Trainer program, selecting and developing a team of top-tier trainers to assist with new hire training.
- Provide regular, on-the-spot coaching and feedback to team members to reinforce proper procedures and build a culture of continuous improvement.
Operational Management:
- Work with other Directors and the Operating Partner to identify and address operational gaps through targeted training.
- Help execute new product rollouts and promotional training, ensuring the team is prepared and knowledgeable.
- Maintain training materials, systems, and schedules to ensure maximum efficiency and effectiveness.
Performance Tracking:
- Track and document the progress of new hires and ongoing team development.
- Conduct regular performance reviews and provide feedback on team member skills and areas for growth.
- Use data (e.g., from CEMs and eRQA audits) to identify training needs and measure the impact of training programs.
Qualifications:
Experience:
- Previous leadership experience in a fast-paced, high-volume restaurant or retail environment.
- Proven experience in training, coaching, and developing a team.
- Strong working knowledge of both Front-of-House (FOH) and Back-of-House (BOH) operations is a plus.
Skills:
- Exceptional communication skills.
- A heart for service and a passion for developing others.
- Strong organizational and time-management skills with the ability to manage multiple priorities.
- Proactive, adaptable, and able to remain calm under pressure.
- Basic computer skills and familiarity with training or scheduling software.
Personal Attributes:
- Exemplifies the Chick-fil-A values of hard work, humility, and stewardship.
- A positive attitude and the ability to inspire a team.
- Committed to personal growth and self-development.
- Flexible availability to work various shifts, including nights and Saturdays, as needed.
Work schedule
- 10 hour shift
- Weekend availability
- Monday to Friday
- Holidays
- Day shift
- Night shift
Benefits
- Paid time off
- Health insurance
- 401(k) matching
- Referral program
- Employee discount