America's #1 Sandwich Shop is seeking America's #1 Managers!Strong work ethic, awesome attitude, and willingness to go above and beyond for customers and employees are a must! Jimmy John's managers are the first ones to arrive and the last ones to leave. We roll up our sleeves and work hard next to our staff. We have fun working together in a freaky fast environment and need others like us to help grow the brand! If this sounds like you, please apply and tell your friends! Managers are responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver agreat and friendly guest experience. They set goals, provide job assignments,and motivate others, celebrating successes and providing timely feedback.
Responsibilities:
Team Environment:
- Support a respectful team environment
- Communicate shift priorities, goals and results with team members
- Support the training of crew members as requested
- Provide coaching and feedback to crew members
Operational Excellence:
- Create and maintain a guest first culture in the restaurant
- Resolve guest issues
- Ensure Brand standards, recipes, and systems are executed
- Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws
Profitability:
- Drive sales goals and results
- Execute restaurant standards and marketing initiatives
- Manage cash over/short during shift
- Ensure all products are prepared according to Brand standards
Skills and Qualifications:
- Fluent in English
- Restaurant, retail, or supervisory experience
- Math and writing skills
- Basic computer skills
- At least 18 years of age (where applicable)
- High School diploma or equivalent, preferred
Competencies:
Great Focus:
• Understands and exceeds guest expectations, needs and
requirements
• Displays a sense of urgency with guests
• Seeks ways to improve guest satisfaction; asks questions,
commits to follow-through
• Resolves guest concerns by following Brand recommended
guest recovery process
Passion for:
• Sets and maintains high standards for self and others,
acts as a role model
• Consistently meets or exceeds goals
• Contributes to the overall team performance; understands
how his/her role relates to others
Problem Solving and Decision Making:
• Identifies and resolves issues and problems
• Uses information at hand to make decisions and solve
problems; includes others when necessary
Interpersonal Relationships & Influence:
• Develops and maintains relationships with team members
• Operates with integrity; demonstrates honesty, treats
others with respect, keeps commitments
Training Introduction
At Jimmy John’s, we use a blended training approach to buildthe knowledge and skills for you to be successful in your role. We use Managersand instore trainers, called Brand Ambassadors, to provide you hip-to-hip training on how to perform each task at a JJ’s and we also use FAST TRACK,which is our Learning Management System (LMS) that provides you e-learningcourses, job aids and other operational tools to reference, on your pathway to becoming a JJ ROCKSTAR. Blending hands by learning with computer-based instruction gets you ready to rock your first 30 days at JJ’s.
