Elevate Your Career | Center Experience Manager
At European Wax Center, we don’t just wax—we inspire Unapologetic Confidence. We’re looking for a dynamic Center Experience Manager to help lead our Minneapolis-Lakes, MN location. You’ll be the heartbeat of the center, cultivating a vibrant culture and leading by example to deliver extraordinary guest experiences. If you have the drive to exceed sales goals and the heart to empower both your team and your guests, your next big opportunity starts here!
Position Summary
As the Center Experience Manager, you’ll drive center success by overseeing front-of-house operations and mentoring your sales team to exceed key performance metrics. We’re seeking a leader who sets the standard for guest satisfaction and builds a vibrant, motivated workplace where both associates and the business can grow.
This is a highly guest-facing leadership role (approximately 80% customer interaction) that ensures daily operations run smoothly while delivering the 'wow' factor our guests love!
Key Responsibilities include:
Guest Experience
- Deliver exceptional service and ensure brand standards are consistently met
- Lead the charge in referral-based growth by capturing new guest leads
- Promptly address guest feedback in a timely, solution driven manner
- Drive guest retention and satisfaction
Team Leadership
- Lead, coach, and develop Guest Service Associates
- Support hiring and onboarding
- Foster a positive, high-performance culture
- Conduct performance reviews and coaching
Operations and Sales Performance
- Manage scheduling and staffing
- Maintain cleanliness and organization
- Handle inventory, expense management and reporting
- Coordinate maintenance and vendors
- Execute front-end sales strategies
- Track and improve key metrics
- Motivate team performance
Community Outreach and Marketing
- Participate in local events
- Build community relationships
- Support marketing initiatives
Qualifications and Skills
- Proven record of smashing sales targets and building winning teams
- A passion for people and sales
- Strong leadership and communication skills
- Highly organized and detail-oriented
- Reliable means of transportation
- High school diploma or equivalent required
** Since our guests love us at all hours, a flexible schedule—including evenings and weekends—is a must.**
Benefits
- Health, dental, and vision insurance
- Paid time off and paid holidays
- Company laptop
- Cell phone reimbursement
- Mileage reimbursement
- Employee discounts
- Employee Assistance Program
- Career growth opportunities
What is it like being part of European Wax Center?
- We Care About Each Other
- We Do The Right Thing
- We Delight Our Guests
- We Have Fun While Being Awesome
Work schedule
- Weekend availability
- Day shift
- Night shift
Supplemental pay
- Bonus pay
- Commission pay
Benefits
- Flexible schedule
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Referral program
- Employee discount
- Paid training
- Mileage reimbursement