Purpose: Ensure smooth guest flow by managing seating assignments, communicating table availability, and supporting the guest experience from entrance to table.
Core Responsibilities
- Arrive on time to your scheduled shift.
- Follow all food safety guidelines and temperature requirements.
- Follow all uniform and apron policies throughout your shift.
- Wear appropriate non-slip footwear for safety.
- Use wet floor warning signs when floors are slippery.
- Communicate with a Manager or Supervisor if any item, supply, or product is running low.
- Accurately complete and turn in all waste tracking sheets (if applicable).
- Work together as a team to deliver great food and genuine hospitality to every Guest.
Seater-Specific Duties
- Greet Guests warmly and ensure they are welcomed into the restaurant as you seat them.
- Coordinate guest flow and seating assignments based on table availability, party size, and special needs with the Host, Team Lead, Manager on Duty.
- Work directly with the Host to manage lobby communication and line expectations.
- Communicate with Service Attendants to track table turnover times and table readiness.
- Use the Seating System (digital or paper) to track occupied and vacant tables.
- Inform guests of wait times in a friendly, honest, and accurate manner.
- Notify a Manager when issues arise that require escalation (e.g., guest complaints, overflow, large party conflicts).
- Assist with tray-carrying and accessibility needs if guests require extra support.
- Maintain cleanliness and organization at the host stand, entrance, lobby area, and flow station.
- Restock and tidy guest-facing items like tray holders, napkin dispensers, and informational signage
- Assist with restocking plates, bowls, and silverware at the front of house as needed throughout the shift.
- Support Service Attendants by helping clear tables or reset areas during high-volume periods or when directed.
- Support other areas of the restaurant as assigned.
Work schedule
- Weekend availability
- Monday to Friday
- On call
- Holidays
- Day shift
- Night shift
- Other
Benefits
- Health insurance
- 401(k) matching
- Employee discount