A Team Captain in Training will start out as a Team Member and be trained to become a Team Captain. A Team Captain is one who consistently demonstrates our core values (diligence, expertise, priority, warmth and grace), embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Team Captains are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Team Captain’s two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Team Captains lead by example and set the tone that others will follow.
Our Benefits Include:
- A fun work environment where you can positively influence others
- Flexible scheduling (and closed on Sundays)
- Learning first-hand from an experienced Operator and Restaurant Leaders
- Intentional growth and development to help you reach your professional goals
- Scholarship opportunities
- Tuition reimbursement program
- Paid time off for FT employees
- Health, vision, & dental insurance for FT employees
- Competitive pay
- $12 allowance towards employee meals
Team Captain Responsibilities:
- Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
- Offer immediate and respectful response to Guest's needs
- Assist in training of new hires, set the tone for a shift, and act as a role model for our team
- Be a friendly, encouraging team player
- Open and/or close and lead shifts
- Count drawers
- Excellent communication skills, both written and spoken
Qualifications and Requirements:
- Smile
- Create and Maintain Eye Contact
- Speak Enthusiastically
- Make Emotional Connections with Guests
- Reliable transportation
- Ability to work in a fast-paced environment
- Strong people skills with a desire to serve Team Members
- Strong commitment to superior customer service
- Ability to manage Team Member behavioral and performance issues
- Ability to work in a team environment with shared ownership and responsibility
- Prior experience as team captain, shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.
Most Chick-fil-A® Restaurants are operated by independent franchised business owners
who make all their own employment decisions and are responsible for their own
content and policies.
