General Manager, FL Davis Ace Hardware
Reports to: District Manager, Owner
Shift: Varies
FLSA: Exempt
At FL Davis Ace Hardware stores, we seek outgoing, friendly, and helpful team members to
welcome and assist our customers. We are independently owned and operated so helping our
community is our priority. Working in a fast-paced and fun environment, we make an impact on
our community by helping our neighbors with their projects. Our mission is to go the extra mile
for our customers and to build a team that has that same attitude. FL Davis Ace Hardware goes
beyond hardware: build a future, a purpose, and a community with us.
POSITION SUMMARY
The primary responsibility for the General Manager and for all positions at FL Davis Ace
Hardware is to WOW Every Customer Every Time and uphold our Core Values. The General
Manager is responsible for maximizing store sales and profitability, along with minimizing
expenses while ensuring that the store is optimally stocked and merchandised. The General
Manager is responsible for the growth and development of the store management team and
store associates and for maintaining a safe environment for our customers and team.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
SALES AND OPERATIONS
● Ensure customers experience prompt and courteous service, sales are maximized, expenses
are minimized, and business expectations relating to items such as (but not limited to)
margins, inventory levels, labor hours, team member training, back-office functions, and
other reporting are properly maintained.
● Oversee delegation of daily workload among associates to meet merchandising and visual
presentation standards.
● Ensure completion of merchandising updates according to FL Davis Ace Hardware
standards.
● Assist with the development of and oversee the implementation of in-store marketing
including promotions, events and seasonal merchandising based on store needs.
● Review all store evaluations with store management team and staff to identify opportunity
areas and correct all issues with a sense of urgency.
● Coordinate the supervision of staff to ensure sales performance goals are met and business
procedures are followed accurately.
● Work with vendors to develop merchandising strategies for products and have them assist
with their plan-o-gram and updates.
● Forecast scheduling needs to meet customer demand and review work schedules to ensure
adequate coverage.
● Monitor payroll to ensure compliance with established budgets and take corrective
measures as necessary.
● Review staffing strengths and opportunities with District Manager and Human Resources
prior to additions or terminations.
● Hire, train and develop retail staff with goals for growth and success in their positions,
provide ongoing performance feedback and recognize accomplishments.
● Conduct and review, as applicable, associate evaluations to provide feedback for
improvement, recognition, and growth opportunities.
● Ensure a culture of accountability across the entire team.
CUSTOMER SERVICE
● Ensure training of and regularly promote, coach, and motivate associates on our Customer
First Sales Culture, accomplished daily through observing, monitoring and coaching
associate’s performance and interactions on the sales floor. Lead by example.
● Use huddles, WOW communication boards, and store meetings to communicate the store’s
performance, and educate, engage and motivate the team.
● Drive customer satisfaction by ensuring that all customers are acknowledged, customer
needs are met, and concerns are resolved quickly.
● Review all customer service measurement reports (e.g., Mystery Shop, Customer
Engagement Survey, etc.), and work with the team to identify opportunities to sustain or
improve overall service levels.
● Perform all sales counter functions, point-of-sale (register) functions, and store
administrative functions as needed.
● Ensure that the retail sales floor is properly merchandised by implementing local and
business directives such as key assortments, planograms, seasonal items, promotional
displays, pricing updates, and end caps.
● Organize personnel and internal processes to ensure that customer deliveries are properly
loaded and are delivered on time, on-grade, and complete.
● Manage and motivate contractor salesmen to aggressively prospect for new sales and
customers while remaining highly attentive to the ongoing needs of the existing customer
base.
INVENTORY
● Maintain accurate inventory at all stages through on-hand integrity, daily receiving,
transfers, store communication, product mix and flow, and adhering to FL Davis Ace
Hardware best practices, metrics and deadlines.
● Utilize available inventory reports to reduce shrinkage, maintain appropriate stock levels and
maximize inventory accuracy.
● Ensure that all inventory movement (sales, returns, transfers, adjustments) is recorded
timely and accurately to help detect and prevent shrinkage.
● Ensure that the store keeps proper amounts of inventory on hand, sufficient to meet
customers' needs, but in line with inventory investment goals.
● Ensure that the inventory is maintained in a clean and orderly fashion, consistent with
business policy and good business practices.
● Ensure that warehouse and yard personnel accurately receive and properly store
merchandise.
BUDGETING
● Drive store sales and profit to exceed business objectives.
● Understand the dynamics that impact the financial performance of the store and remain
accountable to results that meet or exceed business objectives.
● Control costs and schedule in a manner for driving labor productivity and customer service.
ASSOCIATE DEVELOPMENT
● Oversee supervision of all store and yard associates, develop and mentor managers.
● Create a team environment throughout the store.
● Identify appropriate training for store associates and oversee all training requirements for all
associates (e.g. New Hire Orientation, on-the-job training, vendor training, etc.).
● Foster a positive and enjoyable working environment that is conducive to self-motivation,
high productivity, accountability and overall morale.
● Set goals and provide immediate feedback on associate performance and implement
corrective measures. Help the team succeed.
● Ensure an open-door environment where associates feel free to report problems and offer
ideas to management.
SAFETY, COMPLIANCE AND STORE ENVIRONMENT
● Serve as a role model for safety and enforce safety policies and procedures.
● Enforce store environment procedures to ensure and maintain the best store appearance.
● Conduct preventive safety and fire inspections and take appropriate actions to correct all
issues.
● Ensure the location and equipment are safe, clean, well-kept, and properly maintained.
MINIMUM POSITION REQUIREMENTS
● High School Diploma or General Education Degree (GED); or an equivalent combination of
education and experience. Bachelor’s degree preferred.
● 3 to 5 years of management or supervisory experience in the retail/building material
industry or related field required.
● Able to work a flexible schedule (typical retail schedule - 50+ hours/week) including
weekends, evenings, and holidays.
● Possess a valid in-state driver’s license with an acceptable driving record.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
● Excellent written and verbal communication skills.
● Ability to motivate and lead associates storewide in a fair and consistent manner.
● High degree of analytical skills.
● Delegate and be self-directed.
● Excellent organizational, time management, and project management skills.
● Technically skilled in retail computer systems and related software.
● Develop and maintain client relationships and strategic partnerships.
● Excellent leadership and problem-solving skills, managing with limited supervision.
● Detail oriented, handle multiple tasks in a fast-paced environment.
● Strong mathematical and general business skills to understand and interpret data presented
in statistical or numerical form and be able to use it effectively in assessing and coordinating
the merchandise and operations aspects of store operations.
● Excellent working knowledge of retail building materials, home improvement and hardware
products, and general retail operations including the ability to utilize Point-of-sales and
other computer-related systems (i.e., Estimating Software, etc.) associated with the building
material industry.
● Understand and able to perform all functions of store operations, including the lumber
yard, the showroom, the lawnmower shop, appliances, and the back office.
● Maintain confidentiality and professionalism.
● Continued professional development through leadership training opportunities (self
directed learning, local business events, Ace learning and industry events, etc.).
MIMIMUM PHYSICAL REQUIREMENTS
● Ability to stand for extended periods of time, walk, reach, and bend to perform job duties.
● Ability to manage physical assets and perform physical work, including the ability to bend,
reach with hands and arms, climb or balance, stoop, kneel, crouch, and be able to
frequently lift and/or move between 50 - 80 pounds.
BENEFITS
● Paid time off
● Health insurance
● Life and Supplemental Insurance
● 401(k)
● Associate discount
● Other
FL Davis Ace Hardware is an Equal Opportunity Employer and a Drug-Free workplace.
Successful applicants are subject to pre-employment drug testing, pre-employment background
check and driver history checks in accordance with applicable federal and state law. This job description
is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are
required of the associate and may change based on the needs of the business.
Benefits
- Paid time off
- Health insurance
- Employee discount
- 401(k)
- Other