Front of House Director
Chick-fil-A Roseville
Overview: The main point of this position is leading the entire Front of House (FOH). This includes delivering a great guest experience, training/developing team leaders and team members, setting and achieving goals, and solving any problems that arise.
Reports to: Senior Director of Operations
Direct Reports: Team Leaders
Responsibilities:
- Ownership of the entirety of the FOH guest experience (all destinations, dayparts, etc.)
- Organizes and provides strategy around our most important goals
- General Director Responsibilities
- Casts vision and sets goals for FOH area that align with organizational goals
- Executes routine restaurant systems that are tied to organizational goals
- Participates in recurring director meetings
- Oversees operational success day-to-day
- Leads and Develops FOH Team Leaders
- Leads and develops the FOH Leader Team to run great shifts
- Creates and updates individual scoreboards for direct reports
- Leads recurring meetings (FOH Leader Meetings, 1-on-1s)
- Provides feedback and coaching to current and aspiring leaders
- Manages all FOH Operational Systems
- Oversees and improves all operational systems and processes
- Enforces adherence to all Chick-fil-A standards and policies
- Troubleshoots issues with IT, equipment, and systems/processes
- All other tasks as assigned
- Creates a warm, inviting, and positive culture
- Exemplifies the core service and hospitality values of Chick-fil-A
- Daily personally connects with every team member in an intentional way
- Leads and develops all FOH Team members to embrace Genuine Hospitality
Required Competencies
- Thinks strategically and casts vision: able to see and communicate the business goals with the ability to use forward thinking and planning
- Communicates effectively: communicates clearly and professionally, sets clear expectations, able to lead crucial conversations with tact and empathy
- Time Management: organization, high capacity, meets deadlines, prioritizes most important goals, and makes wise decisions
- Adapts and Innovates: copes with stress and change, adjusts quickly to changing priorities and conditions, generates new approaches to problems
- Develops People: coaches team in their current roles to improve performance and prepare them for future roles
- Growth-oriented: Explores new ideas and opportunities to produce results for the CFA business
Key Performance Indicators
- Strong and Healthy FOH Leader Team
- Food Safety Score
- Guest Experience Scores
- Overall Satisfaction
- Order Accuracy
- Attentive and Courteous Employees
- Fast Service
- Cleanliness
- Drive Thru Experience Report
Leadership Time - 0-15 hours/week
Requirements:
- Full-Time, 40+ hours per week, open availability required
- Ability to lift 50 pounds
- Ability to be on your feet for extended periods of time
Benefits
- Flexible schedule
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- 401(k) matching
- 401(k)
- Referral program
- Employee discount
- Mileage reimbursement