DUTIES & RESPONSIBILITIES:
- Responsible for OTJ training of new employees
- Responsible for reporting disciplinary issues of cleaning technicians to Manager/HR
- Must update account inspection notes promptly
- In charge of moving paper products to appropriate sites
- Fill in for absent employees
- Actively recruit for employees
- Learn and perform floor cleaning tasks as necessary
- Communicate often and thoroughly with the manager to provide updates regarding any personnel, disciplinary situations, successes in the field, ideas for improving processes, etc.
- Communicate clearly with cleaning techs regarding any changes in company policies, processes, etc.
- Actively promote Health and Safety, and report any breach directly to the Manager.
- Ensure that all staff wear all appropriate PPE
QUALIFICATIONS
Education:
- Required: High School graduate
- Preferred: College degree BA or BS
Experience:
- 3 years’ demonstrated experience in a supervisory role in cleaning or related fields.
Expectations:
- Provide Superior customer service
- Exhibit entrepreneurial mindset that’s hard-wired toward learning, change and self-awareness.
- Create a positive work environment and develop positive work relationships with others to include staff, clients, and vendors.
- Ability to be resilient, flexible and responsive to the changing needs of the business, the industry and clients.
- Ability to collaborate with the leadership team, management team and staff to ensure ongoing improvement and profitability of the company.
- Take initiative in troubleshooting and problem solving with a solutions-based focus.
- Ability to work independently and within a team.
- Ability to prioritize and reprioritize as needed to achieve expected results — for self and others.
Expectations (continued):
- Analytical and observational skills that demonstrate an ability to work unsupervised, supervise others, follow company policy, and interact effectively with employees and clients.
- Detail oriented with strong organizational skills.
- Model accountability, measure progress and hold self and others accountable for desired results.
- Maintain a high level of confidentiality.
Knowledge & Skills:
- Excellent written and oral communications skills, including:
- Working knowledge of Spanish is desirable, but not required.
- The use of analytical and observational skills which demonstrate an ability to work unsupervised, supervise others, follow company policy, interact with employees and clients, and schedule work in stressful situations.
Working conditions:
- Fast-paced environment requiring flexibility, adaptability and resilience in a wide variety of work situations.
- Customer service may include interacting with challenging clients and tight deadlines.
- General office environment, with low to medium noise, low to medium heat and cold, and low to medium dust levels.
- May be exposed to high dust, heat and noise levels when visiting field job sites and/or client locations.
- Occasional emergency calls after hours, holidays and on weekends.
Physical requirements:
- Body Positions: Standing, sitting
- Body Movements: Walking, stooping, bending
- Sensory Abilities: Sighted, voiced, and hearing. Close, color, and peripheral vision with ability to adjust eye focus.
- Lifting: Low – up to 20 lbs.
Reasonable accommodations will be made for individuals with disabilities to fulfill the essential tasks of this position.