DUTIES & RESPONSIBILITIES: 

• Conduct On-The-Job (OTJ) training sessions for new employees to ensure they understand cleaning procedures and safety protocols. 
• Report any disciplinary issues involving cleaning technicians to HR for appropriate action. 
• Conduct thorough inspections of client accounts to maintain quality standards and address any concerns promptly. 
• Maintain accurate and up-to-date account inspection notes for documentation and reference. 
• Manage inventory of paper products and ensure they are distributed to appropriate sites efficiently. 
• Handle paperwork related to paper product distribution and serve as the primary liaison between the field staff and the office. 
• Fill in for absent employees as needed to ensure uninterrupted service delivery. 
• Organize labor allocation in the field, adjusting team assignments as necessary to cover absences and meet workload demands. 
• Conduct regular performance reviews for cleaning technicians and provide constructive feedback for improvement. 
• Actively participate in recruitment efforts to attract qualified candidates for cleaning positions. 
• Learn and perform floor cleaning tasks as needed to support the team and meet client requirements. 
• Maintain open and transparent communication with the integrator, providing regular updates on personnel, operational issues, and suggestions for process improvement. 
• Communicate changes in company policies or procedures clearly to cleaning technicians to ensure compliance. 
• Collaborate with the manager to develop effective strategies for approaching new client accounts. 
• Promote a culture of health and safety among staff, promptly reporting any violations or hazards to the Integrator. 
• Ensure that all staff members wear appropriate personal protective equipment (PPE) during work hours. 
• Coordinate the setup of new client accounts, ensuring all requirements are met and expectations are communicated clearly. 
• Actively participate in leadership meetings, contributing positively to discussions and decision-making processes. 
• Ensure all checklists and sign-off sheets are completed accurately and in a timely manner for quality assurance purposes. 
• Identify and pursue upsell opportunities during client visits to maximize revenue and enhance service offerings.