Sales Solution Specialist

JOB TITLE: SALES SUPPORT SPECIALIST   

REPORTS TO: SALES DIRECTOR  

 JOB PURPOSE: The Sales Support Specialist plays a key role in supporting the sales team within the commercial cleaning industry by providing administrative and operational assistance. This position ensures the efficient execution of sales activities, helps maintain customer relationships, and contributes to the overall success of the sales department. Reporting directly to the Director of Sales, the Sales Support Specialist will assist in managing leads, preparing proposals, processing orders, and performing other duties to help drive sales growth and client satisfaction in the entire sales territory. 

Collaboration:  

Live out the Daigle Cleaning Systems Mission, Vision, Guiding Principles and Core Values:  

 Vision:  

Daigle Cleaning Systems Inc is a full service commercial and residential cleaning company that operates nationwide. Our professionally organized approach provides a team environment where our growing workforce can flourish and deliver unmatched results for our clients.  

We take pride in what we do every day, and that pride shows in our client’s homes and businesses.  

 Mission:  

Our Mission at Daigle Cleaning Systems is to produce and provide a healthy environment through a consistent, systematic and standardized cleaning approach that results in peace of mind for our clients.  

Enjoy your free time with family and friends in a sparkling clean and safe environment provided by Daigle Cleaning Systems.  

Core Values  

Communication: We strive to communicate all details at every level of the organization and with our clients to reach your desired expectations.  

Integrity: We understand our integrity and our reputation are intertwined. We work tirelessly to build and protect our company culture to provide the quality results you deserve and will not get anywhere else.  

Teamwork: Daigle Cleaning Systems runs on teamwork. We develop our leadership and quality hand in hand in house. We invest in our people to increase quality and efficiency for our clients.  

  DUTIES & RESPONSIBILITIES:  

• Sales Administrative Support: 
• Assist the Director of Sales with sales-related administrative tasks such as preparing sales reports, proposals, and presentations. 
• Maintain and update customer records and ensure accurate data entry in the CRM (Customer Relationship Management) system. 
• Schedule meetings, appointments, and follow-up calls for the sales team. 
• Lead Management: 
• Assist in managing incoming leads and inquiries, qualifying prospects, and helping to organize outreach efforts. 
• Track and follow up on leads to ensure no opportunities are missed. 
• Prepare and maintain an organized lead database for the sales team. 
• Client Communication & Relationship Building: 
• Communicate effectively with potential and existing clients regarding inquiries, quotes, and follow-up communications. 
• Coordinate and help schedule site visits or client consultations. 
• Sales Tracking and Reporting: 
• Help track sales progress, set reminders for follow-ups, and provide timely reports to the sales team on key performance indicators (KPIs) and goals. 
• Assist with maintaining sales pipelines and reporting on sales activities. 
• Marketing Support: 
• Help coordinate sales campaigns or marketing efforts, including digital marketing support, email campaigns, and sales materials. 
• Track the effectiveness of various sales and marketing initiatives. 
• Customer Service and Problem-Solving: 
• Serve as a point of contact for any customer service-related inquiries, escalating issues to the appropriate team members when necessary. 
• Help maintain customer satisfaction and ensure that customer issues are addressed promptly. 
• Any and all tasks as assigned not already listed 

QUALIFICATIONS:  

 Education:  

• Required: High School graduate  
• Preferred: College degree BA or BS in Marketing, Business or related field  

  Experience:  

• 1-2 years of experience in a sales support or administrative role. Prior experience in a B2B environment, particularly in commercial cleaning or facilities management, is a plus. 

Skills: 

• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook). 
• Familiarity with CRM software (Salesforce, HubSpot, etc.). 
• Strong communication skills, both written and verbal, with the ability to engage with a diverse client base. 
• Excellent organizational and time-management abilities. 
• Ability to work independently and manage multiple priorities in a fast-paced environment. 
• Self-motivated with the ability to work independently and as part of a team. 

Additional Attributes: 

• Detail-oriented: Ability to handle multiple tasks accurately and with attention to detail. 
• Team player: Collaborative and open to providing support wherever needed to help meet team goals. 
•  Proactive: Ability to anticipate the needs of the sales team and take initiative without constant supervision. 

 Benefits: 

• Flexible part-time schedule. 
• Opportunity to grow within the company as the sales team reaches its goals. 
• Supportive and dynamic work environment. 

  Knowledge & Skills:  

• Excellent written and oral communications skills, including:  
• Working knowledge of Spanish is desirable but not required.  
• The use of analytical and observational skills which demonstrate an ability to work unsupervised, supervise others, following company policy, interact with employees and clients, and schedule work in stressful situations.  

 Working conditions:  

• A fast-paced environment requires flexibility, adaptability and resilience in a wide variety of work situations.  
• Customer service may include interacting with challenging clients and tight deadlines.  
• General office environment, with low to medium noise, low to medium heat and cold, and low to medium dust levels.  
• May be exposed to high dust, heat and noise levels when visiting field job sites and/or client locations.  
• Occasional emergency calls after hours, holidays and on weekends.  

Physical requirements:  

• Body Positions: Standing, sitting  
• Body Movements: Walking, stooping, bending  
• Sensory Abilities: Sighted, voiced, and hearing. Close, color, and peripheral vision with ability to adjust eye focus.  
• Lifting: Low – up to 40 lbs.  

Reasonable accommodations will be provided for individuals with disabilities to fulfill the essential tasks of this position. 

Work schedule

• Weekend availability
• Monday to Friday
• Day shift
• Other

Supplemental pay

• Commission pay

Benefits

• Flexible schedule
• 401(k) matching
• Referral program
• Profit sharing