JOB DESCRIPTION – ASSISTANT MANAGER

Reports to: General Manager

Summary of Position

Direct, coordinate, implement & manage the planning, organizing, training and leadership necessary to achieve identified objectives/goals for sales, cost controls, employee hiring/training/retention, Guest service/satisfaction, product quality, and cleanliness/sanitation. Position is responsible for ensuring adherence & compliance for all standards of operating a CSC location.

Duties & Responsibilities

§  Be a key support person for the GM as a Brand Ambassador for Chicken Salad Chick.

§  Understand & adhere/comply to all policies, procedures, standards, specifications, guidelines and training programs.

§  Ensure that all Guests feel welcome and are given responsive, friendly and courteous service.

§  Ensure that all products are consistently prepared and served according to CSC standards.

§  Achieve identified objectives for sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.

§  Control cash and other receipts by adhering to cash handling and reconciliation procedures.

§  Make employment and termination decisions consistent with GM guidelines/direction.

§  Operationally fill in where needed to ensure guest service standards and efficient operations.

§  Continually strive to develop staff in all areas of managerial and professional development.

§  Prepare all required paperwork, forms, reports in an organized and timely manner.

§  Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the restaurant’s preventative maintenance programs.

§  Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the restaurant’s receiving policies and procedures. 

§  Oversee and ensure that employee performance appraisals are completed on a timely basis.

§  Schedule labor for anticipated business activity to provide optimal Guest service, product quality and operating standards while maintaining desired cost control goals for labor.

§  Always adhere to Brand Standards for uniform appearance and personal grooming.