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Hospitality Director

The Opportunity

This is not just a job—it’s a leadership platform.

As a Hospitality Director at Chick-fil-A Deer Valley, you will play a critical role in shaping the guest experience, developing future leaders, and driving operational excellence in a fast-paced, people-first environment. You will lead front-of-house operations while being cross-developed across all areas of the business.

This role is designed for a high-capacity leader who is passionate about people, thrives in a high-performance culture, and wants to make a lasting impact—both on guests and on the team they lead.

Your Impact (What You’ll Lead & Own)

You won’t just manage operations—you’ll elevate them.

  • Champion a culture where every guest consistently receives remarkable hospitality
  • Lead, coach, and develop Team Members, Trainers, Team Leaders, and Managers
  • Drive excellence in daily operations, especially during high-volume periods
  • Build and sustain a strong leadership pipeline by identifying and developing future leaders
  • Partner with the Operating Partner to strengthen systems, people development, and overall business performance
  • Analyze and improve key performance metrics (guest experience, speed, accuracy, efficiency)
  • Ensure full compliance with operational standards, food safety, and brand expectations
  • Continuously improve systems and processes to create a more effective and scalable operation

Who You Are

You are a people-first, results-driven leader.

  • You naturally influence, inspire, and build trust
  • You are deeply committed to developing others and helping people reach their potential
  • You bring energy and intentionality to every guest interaction
  • You thrive in a fast-paced, high-expectation environment
  • You seek feedback, take ownership, and pursue growth relentlessly
  • You align with our core values: Caring, United, and Relentlessness

Preferred Experience

  • Leadership experience in restaurant, hospitality, or high-volume service environments
  • Proven ability to lead leaders and manage multiple areas or departments
  • Bachelor’s degree preferred or equivalent real-world leadership experience

Compensation & Benefits

  • Hourly leadership role with expected annual earnings of $55,000 – $70,000
  • Health, Dental, and Vision Insurance
  • Paid Time Off
  • 401(k) with company match
  • Meal allowance while working
  • Ongoing leadership coaching and professional development

Growth & Development

We don’t just hire leaders—we build them.

  • Clear pathways for advancement within Chick-fil-A
  • Hands-on development across hospitality, kitchen, and training functions
  • Mentorship from experienced senior leaders
  • Opportunities to grow into higher-level leadership roles

Availability & Commitment

  • Full-time, on-site role (40–45 hours/week)
  • Open availability required during operating hours (6:00 AM – 10:00 PM, Monday–Saturday)
  • Flexibility to lead in a dynamic restaurant environment

Work schedule

  • Weekend availability
  • Day shift
  • Night shift
  • Overtime
  • Monday to Friday

Benefits

  • Paid time off
  • Health insurance
  • Dental insurance
  • Vision insurance
  • 401(k) matching
  • Employee discount
  • Paid training

Chick-fil-A - Chick-fil-A Deer Valley

3001 W Agua Fria Fwy, Phoenix, AZ, 85027
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This job posting is for an opportunity at a Chick-fil-A® Restaurant business independently owned and operated by a local franchised Operator. If you choose to apply for this position, you understand and acknowledge that your application and any information included with it will only be submitted to the Operator. Chick-fil-A, Inc. will not receive a copy of your employment application and will not be involved in any decisions regarding whether to hire you. If you are hired for this position, you also understand and acknowledge that the Operator’s restaurant business will be your employer, not Chick-fil-A, Inc., and that the Operator is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.