The Opportunity
The Director of Operations at Chick-fil-A Deer Valley (3001 West Agua Fria Fwy) or Chick-fil-A Norterra (2575 West Jomax Rd) is responsible for building and leading a high-performance front-of-house or back-of-house team that delivers remarkable guest experiences while developing future leaders for the organization. This leader will drive operational excellence, strengthen hospitality and kitchen systems, and coach team members and leaders to grow both personally and professionally. The Director has the opportunity to be trained and rotate through the hospitality, kitchen, and training areas of the business.
Leadership Scope
• Lead and develop Team Members, Team Leaders, Trainers, and Managers
• Oversee daily execution of front-of-house, back-of-house, or training operations, depending on the area of focus during that period
• Collaborate with the Operating Partner to improve systems, performance, and leadership development
• Build a strong leadership pipeline within the organization
What You Will Own
• Ensure every guest receives remarkable hospitality
• Maintain strong operational standards during peak business hours
• Recruit, develop, and mentor future leaders within the restaurant
• Improve systems and processes that increase operational efficiency
• Monitor key performance metrics including guest satisfaction and operational efficiency
• Maintain compliance with Chick-fil-A operational standards and food safety requirements
Who You Are
• You are aligned with our values of care, unity, and relentlessness
• You have a passion for developing leaders
• You lead by influence and build trust with your team
• You are energized by creating exceptional guest experiences
• You welcome feedback and actively pursue personal growth
Preferred Qualifications
• Experience leading teams in the restaurant or hospitality industry
• Previous leadership experience overseeing multiple leaders or departments
• A bachelor’s degree or equivalent professional experience
Compensation & Benefits
• This is an hourly role that estimates to $55,000 – $70,000 annual earnings
• Health, Dental, and Vision insurance
• Paid Time Off
• 401(k) with company match
• Meal allowance while working
• Professional development coaching
Career Growth
• Leadership opportunities today that enable you to build a long-term career with Chick-fil-A
• Mentorship and development opportunities in the kitchen, hospitality, and training business units at the restaurant
Availability Notice
This is a full-time, hourly, on-site role within a restaurant environment requiring the director to commit between 40-45 hours/week. The director role requires open availability throughout Chick-fil-A business hours (6am-10pm Monday-Saturday).
Work schedule
- Monday to Friday
- Weekend availability
- Day shift
- Night shift
Benefits
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) matching
- Employee discount
- Paid training