Are you a highly skilled leader looking for a dynamic work environment where you can inspire a team and provide exceptional customer service?! Managers are responsible for overseeing day-to-day operations, ensuring exceptional customer service, maintaining high-quality standards, emphasizing adherence to food safety, and fostering a positive work environment among team members.

As a Manager, you will be responsible for running a shift and managing all aspects of the restaurant, including labor, breaks, catering, and customer service. You will also be developing your communication, organizational, and problem-solving skills. In addition to managing our team members and team leaders, you will be selected to assist Directors in a role based on your passions and strengths. To be successful in this role, you should be professional, mature, patient, and growth-minded. You should also have a strong moral compass and be willing to serve as a role model for others.

The ideal candidate will have previous experience in the food service industry, strong leadership skills, and the ability to thrive in a fast-paced environment.

Join Chick-fil-A as a Manager and help us spread CARE to our community!

Key Responsibilities:

• Team Leadership: Lead and motivate team members to provide excellent customer service and achieve operational goals
• Shift Management: Oversee all aspects of your assigned restaurant operations during shifts, including opening and closing procedures, staffing, and ensuring adherence to company policies and procedures
• Customer Service: Ensure guests receive prompt, friendly, and personalized service; address any guest concerns or complaints promptly and professionally
• Quality Control: Maintain high standards of food quality, cleanliness, and safety throughout the restaurant and address any issues promptly
• Food Safety Compliance: Ensure compliance with all relevant food safety and sanitation regulations, including proper food handling, storage, and preparation procedures
• Cash Handling: Manage cash transactions, including POS system operations, cash reconciliation, and deposit preparation; ensure accuracy and security of all financial transactions
• Problem-Solving: Handle any operational issues or emergencies that arise during shifts, including equipment malfunctions, staffing shortages, or customer incidents; take appropriate action to resolve problems quickly and effectively
• Compliance: Ensure compliance with all relevant health, safety, and sanitation regulations
• Managers are expected to manage one or two key areas of operational importance
• Be fully aware of the mission, vision, and goals for the month and able to report on progress towards their assigned responsibilities

Qualifications:

• Previous experience in a restaurant or food service environment, with at least 2 years in a leadership role
• Strong leadership and communication skills, with the ability to motivate and inspire team members
• Excellent customer service skills, with a focus on creating positive guest experiences
• Ability to work effectively in a fast-paced environment, multitask, and prioritize tasks to meet deadlines
• Knowledge of food safety and sanitation guidelines; ServSafe certification is preferred
• Proficiency with POS systems and basic computer skills
• Flexibility to work evenings, weekends, and holidays as needed