The Team Leader is responsible for driving the business and influencing the team across all day-parts and every position in the restaurant. They coach, correct, and communicate goals to the team while setting the standard for high-level excellence throughout the restaurant. Working collaboratively with Shift Managers and directors, they report to the Executive Director through the Senior Director of Operations to ensure the overall success of the business.
Position Type:
Full Time and Part Time
Team Leader Responsibility:
- To demonstrate a commitment to our Corporate Purpose: "To Glorify God by being a faithful steward of all that is entrusted to us. To have a positive influence on all who come into contact with Chick-fil-A"
- To exemplify our Core Values in their words and actions.
- We are Here to Serve
- We are Better Together
- We are Purpose Driven
- We pursue What's Next
- To display a growing sense of ownership/stewardship of the business.
- To engage in proactive, proficient problem-solving on the shift
- To deliver 2nd mile service in personal, proactive and generous ways.
- To execute operational excellence as it relates to food safety and quality, fast and accurate service and a welcoming environment.
Qualifications and Requirements:
- Excellent interpersonal and customer service skills
- Effective conflict management skills
- Ability to lead and influence people effectively
- Strong analytical and problem solving skills
- Ability to prioritize tasks and to delegate them when necessary
- Ability to function well in a high-paced and at time stressful environment
- Effective written and verbal communication skills
- Ability to take initiative
- 2+ years of food/customer service experience
- Management Experience (preferred)
- Morning and Evening Availability required
- Previous Chick-fil-A experience (preferred)
We look forward to you joining our team!