Are you hospitable and enjoy developing personal connections with others in a fast-paced environment? Then this is the position for you! Working at Chick-fil-A is more than just a job, it's an opportunity to gain valuable skills and life experience that goes beyond just serving a great product in a friendly environment. The experiences we can provide you are an excellent stepping-stone to a successful future in any career or industry.

We are looking for passionate leaders who are ready to join us in taking our restaurant to the next level. The largest responsibility as a Front Counter and Drive-Thru Manager is the ability to lead teams of at least 12 people or more, and run a smooth front counter and drive-thru shift that results in fresh, crave-able food and a personalized experience that leaves guests coming back for more. This involves following food safety standards set forth by the Virginia Department of Health and Chick-fil-A.

Front Counter and Drive-Thru Manager Scheduling Requirements:

The work schedule for this job will rotate to include a combination of opening, mid, and closing shifts. Please apply only if you are available to work anytime between the hours of 5am to 11pm Monday through Saturday.

Competitive Pay:

Full-time starts off at $16.00 per hour but varies depending on experience and availability provided.

Front Counter and Drive-Thru Manager Benefits:

• Free employee meal
• Complimentary uniform
• Fun work environment with quarterly team events.
• Flexible schedule and Sundays off
• Leadership and Career Growth opportunities
• Free college and other scholarship opportunities
• Paid time off
• Medical, dental, vision insurance and retirement savings (401k w/ matching)

Front Counter and Drive-Thru Manager Responsibilities:

• Serve guests by taking orders, handling cash and credit cards, making drinks and desserts by offering an immediate and respectful response to all guest's needs.
• Deliver meals to guests at their table or to a designated pick up area, and providing excellent customer service at all times.
• Maintain cleanliness of your work area and the dining room, parking lot, restrooms and play ground.
• Stock sauces, cups, lids, etc. as needed to maintain throughout your shift.
• Effectively manage and lead a team of people serving our guests while maintaining our operating standards to provide the best hospitality and guest experience.
• Make deliveries for catering or other avenues of sales.
• Accomplish specific cleaning and/ stocking tasks and assign them based on volume of the business, the business day, or for end-of-shift tasks for front counter and drive-thru team members. 
• Run team member breaks efficiently and based on the needs of the restaurant. 
• Prepare in advanced for shifts by completing front counter and drive-thru setups and communicating with other restaurant leaders. 
• Prepare front counter and drive-thru setup based upon business factors such as business day, expected catering, projected volume, and more. 
• Assist kitchen manager with food safety inspections on a quarterly basis. 
• Attend weekly meetings with front counter and drive-thru and kitchen leaders to evaluate the business and current needs.
• Help to create and maintain a fun work environment and positive culture.
• Coach, teach, and train team members on policies and procedures and creating a positive work environment for everyone.
• Maintain food safety and cleanliness standards.
• Open and/or close the restaurant leading the shift as a key holder.

Front Counter and Drive-Thru Manager Requirements:

• Must be hard-working, team-oriented, friendly, honest and have excellent customer service skills.
• Reliable transportation with a current driver's license is required
• Be authorized to work in the United States and able to provide the necessary documentation.
• Be at least 18 years of age or older.
• Must have a High School diploma or equivalent.
• At least 2 to 5 years of previous restaurant management or leadership experience is preferred.
• Ability to work a flexible schedule with open, mid, or closing shifts.
• Work at least 40 hours a week in the restaurant.
• Ability to leaf, coach, and delegate a team of individuals in a fast-paced environment.
• Ability to lead the front counter and drive-thru with passion and enthusiasm.
• Excellent verbal and written communication skills.
• ServSafe certification is preferred. Must obtain a Food Handler Card for the City of Portsmouth if not ServSafe certified.