Area Supervisor
Reports To: Director of Operations
Position Type: Full Time Exempt
Auto Allowance: $1,000/Monthly
Cell Phone Credit: $100/Monthly
Quarterly Bonus Structure
About Us: Since 1969, Long John Silver's has been dedicated to a single mission: to create treasured moments through high-quality food and bell-ringing service. Guided by our vision to be the world’s favorite seafood restaurant, we empower our people to bring this to life every day through our shared PIRATE values: People First, Integrity, Recognition, Accountability, Teamwork, and Excellence.
Job Overview: The Area Supervisor provides overall Operations leadership and accountability for approximately 6-9 company owned (OpCo) Long John Silver’s restaurants. The Area Supervisor works closely with the Director of Operations to develop strategies for the region to enable each Restaurant General Manager (RGM) to exceed the annual operating plan established for the area.
Key Responsibilities
The Area Supervisor accomplishes these objectives by actively engaging in the support, coaching and direction of the RGM, Assistant Manager, Shift Managers and other team members as needed on a day-to-day basis.
Priorities include:
- Maintaining company standards in food safety, product, and facility specifications.
- Improving sales and customer satisfaction by establishing and reviewing restaurant specific performance targets in guest satisfaction.
- Ensuring bench planning calls / meetings are scheduled regularly to identify gaps and promotion plans proactively.
- Selecting, training, developing, and retaining RGMs and team members. Role modeling strong people leadership qualities by troubleshooting issues, following up consistently on employee concerns and ensuring compliance in all restaurants with Department of Labor standards (I9, fair pay etc.)
- Cascading communications consistently to ensure everyone who needs to know of changes, is informed.
- Filtering daily decisions through the lens of the OpCo Code of Conduct to ensure that risk to the Brand and Company is minimized.
- Managing the performance of Restaurant teams through regular feedback, performance reviews and progressive discipline when required.
- Ensuring employee changes are captured in the HRIS accurately to facilitate scheduling and ensure compliance with Dept of Labor standards.
- Allocating limited budgets to meet highest priority needs.
- Following up to ensure the flawless execution of new products and marketing initiatives.
The Area Supervisor may directly perform hands-on ops duties as necessary to train new Restaurant General Managers, management teams and team members.
Core Values
- People First: We prioritize our people, both our crew members and our guests—by fostering a supportive environment where everyone is valued, respected, and empowered.
- Integrity: We uphold the highest standards of honesty and transparency in all we do, ensuring that every action reflects our commitment to integrity.
- Recognition: We celebrate and acknowledge the hard work and achievements of our crew, recognizing that their contributions are key to our success.
- Accountability: We take ownership of our actions and decisions, ensuring that we are responsible and reliable in delivering on our commitments.
- Teamwork: We believe in the power of collaboration, working together as a team to achieve our goals and deliver the best experiences for our guests.
- Excellence: We strive for excellence in everything we do, consistently aiming to exceed expectations and deliver the highest quality in our products and services.
Education & Experience
- High School diploma
- 5 – 7 years’ experience as a proven Area Supervisor in Quick Service or Fast Casual Restaurants.
- Serv-Safe certification required; must be able/willing to obtain if not already certified
Qualifications & Skills
- Relationship management: ability to successfully influence and build trust with varying styles and personalities.
- Has demonstrated a strong attention to detail and a commitment to flawless execution, in the pursuit of balanced key performance indicators.
- Possesses a deep understanding of restaurant operations and has an ability to balance employee, customer, and financial needs.
- Proven ability to drive results through influence and shoulder to shoulder coaching around success routines and brand standards.
- Strong verbal and written communications required to ensure alignment around targets.
- A proven track record of developing people and turning team members into next generation leaders.
- Comfortable working the Microsoft suite of products, BOH technologies and HRIS technology platforms.
- Valid Driver’s License required; personal vehicle must meet travel policy requirements
Physical Requirements & Travel
- Regularly required to stand and walk; talk and hear to communicate with employees; and taste/smell.
- Frequently required to handle, feel and reach with hands and arms.
- Occasionally required to sit, climb, or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds.
- Specific vision abilities required for this role include peripheral vision and the ability to adjust focus.
- Occasionally exposed to cooking fumes. The noise level in the work environment is usually moderate.
- Ability to meet deadlines and adapt to changing priorities.
- Extensive travel required, expected to spend up to 70% of time in restaurants.
Our guests enjoy a treasured experience, why shouldn’t you? That’s why we are proud to offer:
- Competitive salary + bonus potential
- 401(k) plan with 100% vesting
- Company 401(k) matching contributions (100% of first 3% contribution matched, then 50% if you contribute 4%-5%)
- Employee Assistance Program (EAP)
- Tuition assistance
- Medical, prescription, dental & vision insurance, HSA available
- Paid Time Off (PTO) & paid holidays
- Life insurance
- Short and long-term disability insurance
EEO & ADA Statement
Long John Silver’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Long John Silver’s will reasonably accommodate qualified individuals with a disability so that they can perform the essential functions of a job unless doing so creates an undue hardship to the business. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Work schedule
- 10 hour shift
- Weekend availability
- Monday to Friday
- Holidays
Supplemental pay
- Bonus pay
Benefits
- Paid time off
- Flexible schedule
- Referral program
- Paid training
- Employee discount