The Operations Director is a key member of the leadership team. Responsible for total daily operations from open to close, they are responsible for the creation and implementation of systems to ensure the restaurant is operationally excellent all the while creating a culture of continuous improvement and genuine hospitality. The Operations Director understands the details and needs of the business and remain constantly informed of the people, processes, and associated results. They understand and embody the mission, vision and core values of the organization and model them in their decisions to lead the organization while establishing a culture of trust, excellence, accountability, and mission across all departments.
Our vision at Chick-fil-A Camarillo Outlets is to be Camarillo’s Home Away From Home. We fulfill that by focusing on our mission of Guests First, Team Members Always.
TEAM Culture – Core Values
Trust - We treat each other with respect, maintain integrity, and avoid gossip.
Excellence – We commit to being excellent in all we do.
Accountability - Own your performance and encourage others with grace.
Mission - Fulfill the mission while making ourselves and each other better.
Character
· Thinks strategically and casts vision: able to see and communicate the business goals with the ability to use forward thinking and planning
· Communicates effectively: communicates clearly and professionally, sets clear expectations, able to lead crucial conversations with tact and empathy
· Growth oriented: explores new ideas and opportunities to produce results for the business
· Intentional leadership: follows the SERVE model of leadership and cultivates growth in others
· Culture guardian: models our Core Values, exemplifies our Vision, and lives out the Chick-fil-A Corporate Purpose
Benefits
- 50% or up to $1000/month towards monthly health insurance premiums
- 80 hours of paid time off per year
- $50/month reimbursement for gym membership
- $250/semester reimbursement for college books
- $50/month reimbursement for cell phone
- 401k match after enrollment
- Relocation stipend if applicable
- Cash bonus eligible for meeting business goals
- Profit sharing program based on business results
- 3 uniform allowance / year
- Free meal for every shift
- Meal discount when off the clock
- Flexible schedule
- 360 deg performance assessment
- Formal leadership development
- Benefits subject to change per periodic review
Key Responsibilities
· Operations Director reports directly to the Owner/Operator
· Responsible for total daily operations from open to close
· Create a remarkable guest experience by developing systems to achieve business goals
· Create and maintain a high-performance team by empowering team and team leaders, ensuring ESRC, and fostering a culture of trust, excellence, accountability, and mission
· Develop productive operational systems to help grow sales in all sales channels while balancing stewardship of resources and ensuring remarkable guest experience
· Ensure communication is effective between the FOH and BOH and models Core 4
· This is a 40-50 hour/week hourly non-exempt position (fully available, fully operational)
· Must be willing to work Saturdays
· Must be able to work open to close, Monday-Saturday. Hours are assigned based on the needs of the business
Holidays are required, except for
· Thanksgiving Day, Christmas Day, and New Year’s Day
· Must complete Food Handler training and Food Manager Serv Safe certifications
· Maintains knowledge of California Labor Law to ensure restaurant compliance
· Execute quarterly goals aligning with the restaurant’s Vision, Core Values, and Business Plan as assigned by the Owner/Operator
· Perform tasks as assigned by leadership and Owner/Operator to support business goals
Leadership and Operations
· Leverage and implement the Winning Hearts Every Day strategy to positively influence business and team results
· Meet with Operator to discuss restaurant and team priorities, review business metrics, and implement action plans to achieve goals
· Communicate effectively and regularly to share ideas, celebrate wins, and take a positive approach to all situations with the team (app comms, contests, newsletter, verbal praise, etc.)
· Hold Supervisors and/or shift leads accountable to restaurant dress code, break and meal periods, and discount policies; handle any issues not handled by shift leads or Directors
· Serve as “Chief Problem Solver” by identifying areas of opportunities and proactively tackling business and team challenges that prohibit the team from delivering a remarkable team and guest
experience
· Make appropriate time-sensitive business decisions in the absence of the Operator
· Learn, initiate, and own new restaurant strategies, pilots, and programs (including new menu rollouts) while training respective team members and Team Leaders
· Responsible for overall leadership development and engagement of the supervisor team, as provided and guided by the Operator
· Schedule time to observe and support all dayparts and sales channels as necessary
· Create/delegate schedule that supports guest experience and aligns with productivity and stewardship goals, monitor productivity during dayparts, ensure that shift leaders are utilizing labor
efficiently, ensure team is productive and being challenged
· Train and evaluate team to ensure proper labor law rules are being administered
· Follow up on daily time punches to ensure team members are clocked in properly
· Oversee monthly inventory process and finalize month-end
· Complete vendor/supplier payments or ensure delegation
· Complete and maintain ServSafe Certification, while also ensuring other full-time leadership are current
· Oversee cash management practices and ensure compliance with company and corporate standards
· Lead special projects and complete other duties as assigned by Owner/Operator
· Establishing and communicating to the team proper flow of communication for myriad of events (i.e., Phone trees, who to call when, who responds, etc.)
· Monitor team communication channels and answer/respond as required
· Responding (or delegating a response) to after-hour alarms, communication needs, emergencies, maintenance/repair crews, or other operational events
· Perform/delegate daily Truck ordering in absence of BOH leadership as required
· Use eRQA, QIV, Deliotte, and CEM findings to ensure consistency and quality of products and service. Work with other leaders to create an action list with SMART goals and monitor implementation
for performance
Talent and Development
· Lead and hold Supervisors accountable to a positive culture of praise and encouragement (i.e., Team Member of the Month, verbal praise, contests, etc.)
· Lead and facilitate discipline procedures as outlined in company policies and manuals
· Partner with leadership to assess talent pipeline and current/future hiring needs
· Write and administer periodic performance reviews; discuss process and results with Operator
· Perform exit interviews whenever possible to gain insight on turnover
· Work with the leadership team to develop, implement, and refine team member retention strategies
· Communicate recommended Team Member handbook and other company policy changes when necessary
· Create and follow personal development plan
· Lead all new team member orientations as needed, ensure all new and existing team member uniforms are ordered and update uniform data ongoing
· Prepare Director/Supervisor/Team Lead keys, POS swipe cards, security cards, alarm codes, and system permissions as needed
· Meet with training team to address training needs, ensure training development lists are updated, and support as needed
· Work with leadership to identify new candidates and assess the progression process for all candidates in the leadership development program
· Assist leadership in administering the leadership development and/or formal mentoring program, match team members with mentors, develop mentorship guidelines and documentation
Sales and Brand Growth
· Assist leadership in evaluating each sales channel for growth opportunities; monitor App usage and ensure mobile and other sales channel growth plans are implemented effectively
Key Performance Indicators: Food Safety and Quality, Food Cost, Labor Cost, Overall IPO, Net Profit, CFA One App usage, CEMs, Team member retention. Specific goals are updated periodically depending on business needs.
