Aloha Pool Service has been proudly Employee-Owned since April 2023. We have been servicing pools in the DFW area for nearly 20 years and have won numerous local and national service awards. We pride ourselves on our commitment to customer service and quality work and were recently recognized as the “Best Pool Service Company in Fort Worth” by the Star-Telegram.
About the Role
The Service Manager plays a critical leadership role in overseeing day-to-day pool service operations, technician performance, routing, and customer experience within an assigned service region. This position balances people leadership with operational execution and serves as a key decision-maker responsible for driving efficiency, service quality, and team performance in a fast-growing pool service company.
This is a full-time, high-impact leadership role for someone who thrives in a dynamic environment and enjoys building strong teams while improving operational results.
What You’ll Do
Service Operations & Routing
- Own and optimize weekly service schedules, routes, and service calls
- Act as the primary owner of routing to ensure efficiency, balanced workloads, and on-time service
- Proactively adjust schedules based on staffing levels, weather conditions, or urgent service needs
Customer Experience Management
- Ensure a consistently high-quality customer experience across all service interactions
- Handle escalated customer concerns via phone, text, and email with professionalism and empathy
- De-escalate challenging situations while maintaining service standards and long-term customer trust
Team Leadership & Performance
- Oversee all aspects of the service team within your assigned region
- Support technician development, approve PTO, and manage scheduling needs
- Conduct performance reviews and provide clear, actionable coaching and feedback
- Manage onboarding, offboarding, and performance-based terminations in alignment with company SOPs
Staffing & Workforce Planning
- Manage technician headcount using the tech roster to meet service demand
- Partner with HR and leadership to support hiring and staffing needs
- Ensure appropriate staffing levels to support growth and operational stability
KPI Ownership & Continuous Improvement
- Establish, monitor, and analyze department KPIs related to service quality, productivity, efficiency, and customer satisfaction
- Use data and performance insights to implement operational improvements and corrective action plans
- Drive accountability and results through consistent performance tracking
Payroll & Administrative Oversight
- Oversee payroll processes for the service department, ensuring accuracy and timely submission
- Review and approve time tracking for technicians and supervisors
Training & Development
- Coach supervisors to ensure training programs are executed consistently for new hires and existing staff
- Ensure ongoing skill development and adherence to service standards
- Cross-Functional Collaboration
- Own coordination between the Service and Repair teams to ensure seamless operations
- Work closely with Fleet and Inventory teams to ensure vehicles, tools, and parts are available and properly maintained
Qualifications
- Previous management experience in the pool industry, home services, or a related field
- Strong leadership, people management, and team development skills
- Excellent organizational, problem-solving, and decision-making abilities
- Experience managing schedules, routing, and service operations
- Ability to analyze KPIs and use data to drive performance improvements
- Experience with payroll, fleet, or inventory management
- Familiarity with field service management and routing tools
- Proven ability to lead teams through growth and operational change
- Strong communication and interpersonal skills
- Adaptability and flexibility in a fast-paced environment
Compensation & Benefits
- Salary range: $55,000–$65,000 annually, based on experience
- Health, dental, and vision insurance
- Paid time off
- 10 paid company holidays
- Training and development opportunities
- Opportunity to make a meaningful impact in a growing organization
Work schedule
- Monday to Friday
Supplemental pay
- Bonus pay
Benefits
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- 401(k)