10 Bay busy automotive repair shop is seeking a dynamic service advisor!
Job responsibilities as follows
Customer Service
- Answer phones, document customers concern, and schedule customer appointments
- Communicate findings to customer, informing them of any work required and the benefits of the work
- Maintain contact with the customer to keep informed on vehicle status
- Complete invoices for all customers and process payments for repairs completed
- Open and close the shop and front office. Maintain cleanliness in the office
Repair Order Management
- Obtain a clear and concise explanation from the technicians on all work performed and inspection findings, ensuring all customer concerns are addressed
- Assist technicians with any estimates for customer work to be performed
- Assist technicians with sourcing and ordering parts to ensure that parts arrive timely to fulfill promised
Parts/Warranty/Insurance Management
- Track and return unused parts and warranty parts
- Manage insurance claims
Requirements:
- At least one year’s service advisor experience in a multi-bay independent shop
- Teamwork oriented
- Mindset for continuous improvement and problem solving
Preferred:
- Familiarity with shop management software such as Tekmetric
- Familiarity with multiple car models and makes
Benefits:
- 401K
- Bonus and profit sharing through Employee Ownership
- Paid holiday and vacation
- Company sponsored health insurance
- Mon To Fri schedule
- 7 paid Holidays
Work schedule
- Monday to Friday
Benefits
- Profit sharing
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- 401(k)
- Employee discount
- Referral program
- Paid training