Job Summary
Responsible for oversight of gym operations to ensure a positive member experience and a financially successful club.
**Essential Duties and Responsibilities**
- Recruit, hire, train, schedule, and supervise team members.
- Oversee member service to ensure all team members provide a great customer service experience at all times.
- Be highly involved in all front desk-related tasks: greeting and welcoming members, conducting gym tours, addressing member service issues and questions, etc.
- Provide support for team members and club members.
- Create and maintain a positive image for the club.
- Coach and counsel team members to help achieve company standards.
- Ensure prompt opening and closing of the gym.
- Ensure staff are aware of and trained on all current marketing promotions.
- Complete manager portion of onboarding in Paycom for all new hires.
- Ensure the club is open and staffed during all hours of business.
- Ensure that self and team members implement and adhere to all company policies and procedures.
- Responsible for ordering supplies and tracking inventory.
**Essential Behavior Requirements**
- **Customer Service:** Communicates and interacts with customers (including coworkers and the public) in a way that exceeds their wants and needs.
- **Listening:** Actively listens to customers (including coworkers and the public), empathizes (sees the situation from the customer’s perspective), and works together to solve problems.
- **Problem Solving:** Recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
- **Diplomacy:** Demonstrates tact and skill in all interactions while using appropriate behavior and language.
- **Communication:** Maintains timely and effective communication with staff, supervisors, and various departments to increase productivity and prevent misunderstandings or disagreements.
**Minimum Qualifications**
- Honesty and good work ethic.
- At least 1 year of equivalent managerial experience.
- Strong customer service skills.
- Strong communication, organizational, and leadership skills.
- Basic computer proficiency.
**Physical Demands**
- Standing and walking at least 75% of the shift.
- Talking in person or on the phone at least 75% of the shift.
- Must be able to lift up to 50 lbs. less than 30% of the time.
**Benefits**
- Dollars for Scholars Program
- Employee Appreciation Program
- Free Membership for self and one family member or friend
- Team Member Support Team
- Health, Dental, and Vision Insurance
- Critical Illness Insurance
- Short-Term Disability Insurance
- Accident Insurance
- Voluntary Life Insurance
- Pet Insurance
- HSA
- Advancement Opportunities
