Job Title: District Manager
Reports to: Regional Manager
Status: Full-Time/Supervisor/Exempt
Job Summary
Responsible for managing everything within the four walls for all Planet Fitness locations in a defined Planet Fitness district. District Managers will have between 4-8 locations per district, including 4-8 Club Manager direct reports.
Essential Duties and Responsibilities
- Maintain outstanding and consistent customer experience throughout all Planet Fitness locations within the district.
- Operational consistency amongst all clubs within the region, including but not limited to: Outstanding member experience, Planet Fitness and Baseline Fitness brand standards, club cleanliness, policy implementation, weekly payroll approval, front desk management, facility maintenance and repair, and vendor and inventory.
- Responsible for hiring, coaching, developing, reviewing, and potential disciplinary actions of Club Manager within the district.
- Develop and train staff to build a bench for the Club Manager positions.
- Perform monthly club facility BER inspections and complete Club Manager monthly bonus sheets.
- Effectively manage communication with all operations personal within the district, including consistent communication with Club Manager
- District PE and PF coordination and management (assist in hiring, training, and weekly planning). Track classes on a weekly basis and maintain monthly PE and PF Trainer Calls.
- Responsible for ensuring 100% operations of all locations in a district which may require filling in as Club Manager in a situation where a club has no manager.
- Handle all incoming email complaints and mystery shops from district location.
District Manager Schedule
- District Manager schedules are approved by the Regional Manager monthly.
- The expectations is the 70% of the District Managers time is spent in the clubs.
- When not traveling or doing office work, District Managers should be working the standard Club Manager schedule in the clubs.
Essential Behavior Requirements
- Customer service: communicate and interacts with customers (including coworkers and the public) in a way that exceeds the customer's wants and needs.
- Listening: actively listens to customers, (including, coworkers and the public) empathizes (sees the situation from the customer's perspective) and works together to solve the problem.
- Problem Solving: recognizes and define problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
- Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
- Communication: Ability to maintain timely and effective communication with staff, supervisor, and various departments to increase productivity and to prevent misunderstanding or disagreements from arising.
Minimum Qualifications
- Honestly and good work ethic
- High school diploma
- Willingness to travel
- At least 2-3 years of multi-unit experience overseeing a minimum of four locations at once.
- Strong customer service skills
- Strong communication, organizational and leadership skills
- Basic computer proficiency
Benefits
- Dollars for Scholars Program
- Employee Appreciation Program
- Free Membership for self and one family member or friend
- Team Member Support Team
- Health, Dental, and Vision Insurance
- Critical Illness Insurance
- Short Term Disability Insurance
- Accident Insurance
- Voluntary Life insurance
- Pet Insurance
- HSA
- Advancement Opportunities
- Monthly vehicle reimbursement
- Monthly cell phone reimbursement
- Unlimited PTO
